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Hi There. Please accept our sincerest apologies for your experience with our Brow Stylist Definer Mechanical Waterproof Eyebrow Pencil. We would like to speak to you directly about it. Please contact our Consumer Care Center @ 1-800-322-2036 for assistance. Our hours are Monday - Friday 9:00 AM - 5:30 PM ET. Please provide the reference #27995035 to your call agent. We look forward to speaking with you.
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Love this product!
hace 9 años
My daughter bought this for me and I was hooked the first time I tried it. I love how fine the pencil is. The spoolie blends so well. I threw out all my other brow products. This one is perfect for me. I can go as bold as I want or just fill in very slightly. Thank you for making this brow pencil.
32 personas han encontrado útil esta información
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Reseña crítica más útil
1 de 5 estrellas.
Quality not enough quantity
hace 9 años
I buy at least one of these a week, I love the brand and the color fits me perfectly but I'm spending at least $50 a month just on eyebrow pencils! It's ridiculous, I love it I just wish it was cheaper or had more in the package. Not sure if I'll be buying much longer.
22 personas han encontrado útil esta información
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1 a 8 de 872 Reseñas.
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Reseña1
Votos0
5 de 5 estrellas.
terrible
hace 8 días
This eyebrow pencil is terrible. To make any kind of mark on my eyebrow I had to press hard. The crayon part is so thin, it breaks off every time I try.
¿Le ha resultado útil?
Arizona
Reseña1
Votos0
EdadDe 55 a 64
4 de 5 estrellas.
Light Brunette is a very warm brown
hace 2 meses
Light Brunette. I'm posting multiple pics because it's so challenging to get a good match shopping online. The color is a very warm medium brown. It has a fair amount of red to it. Definitely not a neutral brown. I just received it today so can't speak to durability. It went on easily. It was easier to fill in sparse areas than with my Estee Lauder pencil. I hope this is helpful.
¿Le ha resultado útil?
Reseña1
Votos0
1 de 5 estrellas.
negative
hace 7 meses
I think I used this brow stylist definer 5 times before it no longer worked. IDK if the product ran out or the mechanism broke, but either way it's a fail. I'd have to take it apart to see if there's any more product inside. There are many other options better than this, And a mechanical pencil isn't necessary. Overdesigned.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 7 meses
consumer care center
Hi there! Thank you for reaching out to us about finding a suitable shade in the Brow Stylist Definer. We are disappointed to hear that this did not meet your expectations. Please call us directly at 1-800-322-2036, 9am to 5:30pm est.
Reseña1
Votos0
5 de 5 estrellas.
Eyebrow pencil
hace 11 meses
Love this product. It’s the Mac dupe except you get more product in the pencil
¿Le ha resultado útil?
Reseña1
Voto1
5 de 5 estrellas.
Not worth the money
hace un año
Have bought this product for years, in the past the quality was much better (more product and it didn't break all the time). It doesn't even last 1 month. Will buy a different brand from now on.
¿Le ha resultado útil?
Reseña1
Votos2
5 de 5 estrellas.
Outstanding purchase
hace un año
I tried more expensive brands and L'Oréal is the best. I use brow stylist definer which is very easy to apply. My brows look natural in a minute or two. The product is exceptional. Don’t waste money on others that do not make your brows look perfect. Buy the best.
¿Le ha resultado útil?
Reseña1
Votos0
1 de 5 estrellas.
Very sad with this Brow Definer.
hace un año
I am so disappointed with this product. It is my second Brow Stylist Definer as just as with the first one, it kept breaking the point. I used the second one 2 times and it ran out of steam.
Do not reccomend it.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
LeCare
Hi CCKKRR ! Thank you for sharing with us some feedback on our Brow Definer. We are sorry to hear that this product did not leave you with the results in which you expected. We thank you for giving this product a try as we will be passing on your comments to others in our team. We hope you continue using our products !
Reseña1
Voto1
3 de 5 estrellas.
30
hace un año
The product works, the color is what I expected. The problem is that I applied for no more than 10x and I run out of the product. I had other brands before and it lasted for months. Too much expensive for almost nothing, in 3 weeks I run out of the product. I bought at Walmart, I don't 'have the receipt. I'm so disappointed.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
LeCare
Hey there! Thank you for your feedback on our Brow Definer, we are sad to hear that this did not meet your expectations, and it did not last. We understand that this can be frustrating, and we will share this information with our production team. We hope that you will continue to try and use our products with satisfaction in the future.
1 – 8 de 872 Reseñas
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Love this product!
hace 9 años
My daughter bought this for me and I was hooked the first time I tried it. I love how fine the pencil is. The spoolie blends so well. I threw out all my other brow products. This one is perfect for me. I can go as bold as I want or just fill in very slightly. Thank you for making this brow pencil.
32 personas han encontrado útil esta información
Mostrar reseñas:
Reseña crítica más útil
1 de 5 estrellas.
Quality not enough quantity
hace 9 años
I buy at least one of these a week, I love the brand and the color fits me perfectly but I'm spending at least $50 a month just on eyebrow pencils! It's ridiculous, I love it I just wish it was cheaper or had more in the package. Not sure if I'll be buying much longer.
22 personas han encontrado útil esta información
Mostrar reseñas:
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- satisfacción
- compra
- color
- precio
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- oscuro
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9 a 38 de 872 Reseñas.
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Más recientes
Reseña1
Votos2
2 de 5 estrellas.
Could be great with some improvements
hace un año
I go through these way too fast, you are charging the same amount for less product, not impressed. Then the one I recently got is chipping away leaving black specks all over my brows, I haven't seen this before. I have bought many of these over the last couple years and wish it lived up to the hype.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
Consumer Care Center
Hello ott2024.- Thanks for trying out our Brow Stylist Definer. Your feedback is really important to us. We will surely be passing your comments along to our team. Thanks again for sharing! We hope you continue to try all of our products.
Jackson, New Jersey
Reseña1
Voto1
EdadDe 25 a 34
1 de 5 estrellas.
Very disappointed
hace un año
I’m twisting the pencil and nothing is coming out.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
Consumer Care Center
Hi Jordyn. Thank you for reaching out to L'Oreal regarding the Brow Stylist. We are sorry to hear that you cannot expose the lead. We’d like to help! Please call us at 800-322-2036, M-F, 9am-5:30pm, ET and provide us with your reference #37233524. Please have the product with you when you call. Looking forward to hearing from you!
Racine Wisconsin
Reseña1
Votos5
EdadDe 25 a 34
1 de 5 estrellas.
Terrible
hace un año
Why in the world is the middle of the pencil empty to the tip is always breaking it has not been one instance where this has happened it has been multiple times I bought this product and it has happened will never buy again if I could give it a 0 I would
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
Consumer Care Center
Hi BEMC! Thanks for reaching out to us regarding Brow Stylist Definer. We're sorry to hear that the tip is breaking and will forward your comments to our teams.
Indiana
Reseña1
Votos4
EdadDe 55 a 64
1 de 5 estrellas.
Lasted a Week—Maybe!
hace un año
Honestly, this is the worst brow pencil I’ve ever used. Even with the lightest hand, the barely exposed tip broke. Each use. I’d of course swivel it a bit. But often the swivel would retract. Swivel again. Snap! Waste of money. Back to my old faithful “it Brow Power.” At my age, that other brand will outlast me. Love L’s “tube” mascara (“Double Extend”) , but the ultra fine brow pencil is a waste of money.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
Consumer Care Center
Hello YaleMichMom. Thank you for reaching out about the Brow Stylist Definer. We are very sorry to hear that it did not meet your expectations. As consumers ourselves, we understand how frustrating it can be when you have high hopes for a product and result in being disappointed. While this is very upsetting to hear, we appreciate you bringing this to our attention in order to understand where we can improve. We thank you for your feedback and we hope you continue using L'OREAL PARIS with great satisfaction!
Reseña1
Voto1
4 de 5 estrellas.
Love the pencil, hate the size
hace 2 años
I have been using your brow pencil for a number of years. Just replaced it yesterday and I am so surprised to find the size has decreased by almost 2/3, from 250 mg to 90 mg, yet the price was essentially the same. It's a great product, easy to use and looks good, but I'll be looking around for one that offers a little more bang for the buck.
¿Le ha resultado útil?
Reseña1
Votos4
EdadDe 45 a 54
3 de 5 estrellas.
Not enough product inside
hace 2 años
It's a great brow pencil but lately I've noticed that it only last for 1-2 uses and it's gone 😏, Why?
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
Consumer Care Center
Hello Sus1234. Thank you for reaching out about the Brow Stylist Definer. We are very sorry to hear that it did not meet your expectations. While this is very upsetting to hear, we appreciate you bringing this to our attention in order to understand where we can improve. We thank you for your feedback and we hope you continue using L'OREAL PARIS with great satisfaction!
Reseña1
Votos9
Edad65 o más
1 de 5 estrellas.
Lousy
hace 2 años
This is the second one I’ve purchased, so shame on me. Both times the pencil tip breaks at the slightest use. I paid $13 and have to throw it in the trash….. buy the Revlon one. It works much better, lower in price and larger, easier to handle and more product.
¿Le ha resultado útil?
Reseña1
Votos5
Edad65 o más
5 de 5 estrellas.
Smooth
hace 2 años
Love it goes on smooth other pencils are dry and hard to put on. So I only buy this one all the time
Publicada originalmente en Brow Stylist Definer Brunette
¿Le ha resultado útil?
Margate, FL
Reseña1
Votos5
EdadDe 55 a 64
1 de 5 estrellas.
Less Pencil?
hace 2 años
I have been using this for years and lately the amount of pencil is less - going through them quicker than normal! Can we get more pencil please??
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
Consumer Care Center
Hello Maria D! We are disappointed to hear that you are not satisfied with the result of our Brow Stylist Definer! We will share this information with our teams and we hope that you will continue to explore our products with satisfaction in the future.
Reseña1
Votos7
1 de 5 estrellas.
Packaging breaks easily - could cause harm to eyes
hace 2 años
I’ve been using this eyebrow pencil for years and have generally loved it…but in the past few months they must have changed the packaging or something because the plastic around the brush side of the pencil keeps falling apart. The first time it happened I figured it was just a fluke and bought a new one. I’m not rough with my products but have been extra gentle with it just in case. Today while using it a chunk of plastic broke off and got into my eye. This could’ve caused serious damage - will not be purchasing again
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
Consumer Care Center
Hi there EM27! We are so sorry to hear about your experience using our Brow Stylist Definer. We would like to speak to you directly about it. Please contact us at 1-800-322-2036 Monday through Friday, 9AM to 5:30PM EST for assistance and provide the reference number #30325422. We look forward to speaking with you!
Atlanta GA
Reseña1
Votos3
EdadDe 55 a 64
3 de 5 estrellas.
Great product but questionable value at .003 Oz
hace 2 años
While this is hands down my favorite brow styler formula, I have to only give three stars because at .003 Oz it only lasts me about a month. Please, Loreal, won't you consider increasing the value for your customers?
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
Consumer Care Center
Hi there! Thanks for sharing your feedback with our Brow Stylist Definer. We are always looking for ways to improve our products and welcome all comments that help us do just that. Your feedback has been forwarded to the appropriate department and we hope that you'll continue to explore more of our products with greater satisfaction in the future. Should you require further assistance, please don't hesitate to reach out to us.
Littleton, Colorado
Reseña1
Votos7
EdadDe 18 a 24
5 de 5 estrellas.
My favorite part of my makeup (:
hace 2 años
Ive used this product for 7+ years & never fails me! Ive turned all of my friends on to this product! Always gets my eyebrows looking snatched, when i die bury me with at least 2 of them so i can look good in the after life. Will be using this the rest of my life
Publicada originalmente en Brow Stylist Definer Brunette
¿Le ha resultado útil?
Michigan
Reseña1
Votos9
Edad65 o más
1 de 5 estrellas.
Not worth the cost.
hace 2 años
The product lasted only about a week and did not cover as well as the pencils that had to be sharpened, which lasted for weeks. I wasn't able to find the pencils that had to be sharpened so I bought this one. Really disappointed. I only broke a small amount off, but it still only lasted a short time. Total waste of my money.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
Consumer Care Center
Hello ldi0911! Thank you for your feedback! Feedback from our consumers is very important to us and helps us improve our products. We are sorry you had this experience. We appreciate you letting us know!
Reseña1
Votos3
5 de 5 estrellas.
Great overall natural and precise brow pencil
hace 3 años
Loved the waterproof brow stylist definer pencil in taupe. Perfect shade for my brows I loved the variety in shade colors for a more precise and more natural match. Also loved the waterproof part made it last all day even through sweat.
¿Le ha resultado útil?
Reseña1
Votos8
EdadDe 55 a 64
3 de 5 estrellas.
Good Product But There Was Very Little of It.
hace 3 años
I bought this 4 days ago. Loved it. Used it twice. Third time the liner was gone or it won’t come out.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 años
Consumer Care Center
Hi there! We're sorry to hear about your recent order experience with our Brow Stylist Definer Mechanical Waterproof Eyebrow Pencil. We want to investigate this further. Please contact us at 866-975-8181, M-F 9:00 am – 5:30 pm ET for assistance and provide reference #26688521. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Reseña1
Votos4
EdadDe 25 a 34
1 de 5 estrellas.
Not enough product
hace 3 años
I love this product, however, just enough for a week or so. Be careful using it, it it brakes, is the end of your pencil.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 años
Consumer Care Center
Hi there! We are sorry to hear about the experience you had with [Product]. We would like to speak with you directly about it. Please give us a call @ 800-322-2036 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference # 25635760. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Reseña1
Votos6
EdadDe 55 a 64
1 de 5 estrellas.
Poor
hace 3 años
The product kept breaking when I tried to apply. I would guess at least 50% of the product was lost from breakage.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 años
Consumer Care Center
Hi Dahl. Thank you for reaching out to L'Oreal regarding the Brow Stylist Definer. We are sorry to hear your liner kept breaking while applying. We’d like to help! Please call us at 800-322-2036, M-F, 9am-5:30pm, ET and provide us with your reference #25258788. Looking forward to hearing from you!
Kentucky
Reseña1
Votos7
Edad65 o más
1 de 5 estrellas.
Very Disappointed with this eyebrow pencil
hace 3 años
I recently bought this eyebrow pencil because I have been using this type of pencil that does not have to be sharpened for years. However, when I tried to use it on my brows, it kept retracting or dropping back inside the tube. Any pressure on it at all would result in the pencil disappearing back inside the tube. It is useless because it WILL NOT REMAIN rolled out! I will never buy this product again. What a waste, and with inflation as it is now, most people do not have extra money to throw away on poorly made products.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 años
Consumer Care Center
Hi there Bobbie, We would be upset too if we couldn’t use our liner! The Brow Stylist Definer Mechanical Waterproof Eyebrow Pencil should easily extend and retract the ultra-fine tip with a simple twist. If you would like to speak to us directly about your recent purchase, give us a call @ 800-322-2036 M-F 9 am-5:30 pm ET
Reseña1
Votos4
2 de 5 estrellas.
Cheap out
hace 3 años
I like the pencil of the product. If I wanted to use a pipe cleaner to smooth out my brow, I'd go to a smoke shop. L'oreal can do better
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 años
Consumer Care Center
Hi there! We are sorry to hear our Brow-Stylist-Definer did not leave you with the results in which you were hoping for. We understand how frustrating that can be and appreciate you sharing your personal experience with us. We hope you continue to try our products in the future!
Wisconsin
Reseña1
Votos4
EdadDe 45 a 54
2 de 5 estrellas.
I Wish It Was Worth It
hace 4 años
I used to love this brow liner but the last 2x I bought it, it has broken off inside the tube where it's supposed to come out of. I won't be buying it anymore.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 años
Consumer Care Center
Hello TGirl! We are sorry to hear you are having issues while using the Brow-Stylist-Definer. We understand how frustrating this can be. We will forward your feedback to our team. Thank you!
Ocean City NJ
Reseña1
Voto1
Edad65 o más
5 de 5 estrellas.
Brow stylist defined pencil crayon
hace 4 años
I can no longer find this pencil???? Please don’t tell me it’s been discontinued !
¿Le ha resultado útil?
Highland, IL
Reseña1
Votos4
Edad65 o más
2 de 5 estrellas.
Doesn't last
hace 4 años
I have been purchasing this brow pencil for several years and really like the taupe, perfect color for me. However - it no longer lasts more than a couple of weeks, seems to be crumbly, and for me, costs more than it is worth. I don't even use it every day and it STILL doesn't last very long. I like this product and would give it better ratings if you could just correct these issues.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 años
Consumer Care Center
Hey there! We are sorry to hear about the experience you had with Brow-Stylist-Definer. We would like to speak with you directly about it. Please give us a call @ 800-322-2036 M-F 9:00 am – 7:00 pm ET for assistance and provide the reference #21919062. Looking forward to speaking with you.
FL
Reseña1
Votos4
Edad65 o más
1 de 5 estrellas.
One last 1 month - zero stars
hace 4 años
I've been a lifetime Loreal user but this product only last 1 month from 2/26 to 3/25. Also, there was no warning that I was about to be without product. Would not recommend and would never buy again. Too bad, you discontinued manufacture of my loved Brow Stylist Sculptor.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 años
Consumer Care Center
Hi there! Thank you for sharing your feedback on our Brow-Stylist-Definer. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team for consideration. We hope you will continue to use our products with greater success in the future!
Sheffield Lake, Ohio
Reseña1
Votos2
EdadDe 55 a 64
1 de 5 estrellas.
Continually breaks
hace 4 años
I bought this brow styler. It worked fine till I had to sharpen it. Just kept breaking. Never could get it sharpened to use again. Thought it might just be the one I bought. Tried it 2 more times with the same results. Don’t mind the price if I’m able to use it for a little bit.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 años
Consumer Care Center
Hi there! Thank you for sharing your feedback on our Brow-Stylist-Definer. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team as we are always looking for ways to improve. We recommend using our L'Oréal Dual Sharpener for slim and jumbo pencils. Turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. The pencil should be sharpened frequently so that 3 or 4 gentle turns are sufficient to achieve the desired result. The Dual Sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope you will continue to use our products with greater success in the future!
Cherry Hill, NJ
Reseña1
Votos4
EdadDe 55 a 64
5 de 5 estrellas.
disappointed
hace 4 años
I am a brand loyal consumer and LOVE this eyebrow pencil. The last 2 pencils I have used have malfunctioned. The pencil doesn't stay extended and as a result, the tip keeps breaking off. Please help
Publicada originalmente en Brow Stylist Definer Light Brunette
¿Le ha resultado útil?
england
Reseña1
Voto1
Edad65 o más
1 de 5 estrellas.
Propelling end of GROW ARTIST Xpert
hace 4 años
This is a waste of money the pencil drops out in small pieces and if it drops on the floor is difficult to remove. I do know not to wind up the pencil too high or it will snap having already used them since being given one for the Queens coronation and have been wearing makeup for a very long time.
¿Le ha resultado útil?
Reseña1
Voto1
EdadDe 25 a 34
3 de 5 estrellas.
Disappointed
hace 4 años
First off this is actually my favorite brow pencil. It is the only one I can find that I actually like and it used to last me several weeks. However it seems now it breaks SOOOO easily and I go through it in like a week. I am very disappointed because I used to love it so much
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 años
Consumer Care Center
Hi there! Thank you for sharing your feedback on our Brow-Stylist-Definer. We are so sorry to hear that it did not meet your expectations. We understand how frustrating this can be. We will be sure to pass your comments along to the team for consideration. We hope you will continue to use our products with greater success in the future!
MI
Reseña1
Votos0
EdadDe 45 a 54
5 de 5 estrellas.
My favorite!
hace 4 años
Finally a cool toned brown (ash brown) without the gold that dark blonde pencils typically have. Easy to apply and stays on throughout the day.
Publicada originalmente en Brow Stylist Definer Ash Brown
¿Le ha resultado útil?
Oklahoma
Reseña1
Votos9
Edad65 o más
5 de 5 estrellas.
My all time favorite! Taupe is the perfect color!
hace 5 años
I couldn’t find the non waterproof pencil to leave a review so I am leaving one here. This is the best pencil I have ever used and I am 66 yrs old. I love the new color taupe! It’s a perfect match for me. And the fine tip is perfect! I hope you never
stop making this Pencil! It is hard to find for me. I live in a small town in SE Oklahoma. if Walmart is out you don’t get etc it!
Sí, Recomiendo este producto.
¿Le ha resultado útil?
Calidad del producto, 5.0 de 5
Valor del producto, 5.0 de 5
Nashville, TN.
Reseña1
Votos11
EdadDe 18 a 24
1 de 5 estrellas.
Not worth the cost, waste of good product.
hace 5 años
I took it apart. At least 1/3 of the product seems to be 'left' and stuck inside the pencil after it's been twisted all the way up. Thats frustrating to me because I paid for that product and I have to pull out with a pick to even try use it. Exactly how much of the pencils 0.003 oz are left inside, essentially unusable?
Also, I tired to upload a photo of what I described above and it told me that it was an 'invaild image'.
No, No recomiendo este producto.
¿Le ha resultado útil?
Calidad del producto, 1.0 de 5
Valor del producto, 1.0 de 5
Respuesta de Loreal:
hace 5 años
Consumer Care Center
Hello Peachtree24! Thank you for trying Definer Waterproof Eyebrow Mechanical Pencil! We are sorry to hear that this product did not meet your expectations. We really appreciate you taking out the time and sharing your feedback with us! We hope this information was helpful!
9 – 38 de 872 Reseñas
