Hello! We are delighted to hear that you are loving our Faux Brow Hair-Like Brow Filling Pen! While the shade information is usually found in fine print on the side or bottom of the pen, we recommend taking a photo with your smartphone and zooming in to make the text easier to read. If you still need help identifying your shade, we invite you to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope this helps you continue your beautiful brow routine with L'Oréal Paris!

Hello! Thank you for your question regarding our Faux Brow Hair-Like Brow Filling Pen. We appreciate you bringing this to our attention, as we are always looking to improve our packaging and product experience. To ensure the formula stays fresh and the cap remains secure, we recommend pressing the cap down firmly until you hear a distinct click, which indicates it is fully locked in place. We have shared your feedback with our product development team for future consideration, and if you have any further concerns, we invite you to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa

Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are sorry to hear you're experiencing difficulty with the formula adhering to your brows! While the longevity of the pen depends on individual daily use, it should certainly last longer than ten days. To achieve the best results and ensure the most effective color payoff, we recommend applying the pen onto completely clean, dry eyebrows, as any residual oils, moisturizers, or sunscreen can create a barrier that prevents the ink from adhering properly. Please also ensure you are shaking the pen well before each use to activate the ultra-thin ink for a consistent flow. If you continue to have trouble, we would love to assist you further—please reach out to us at 800-322-2036 with case number 45007291 or through our contact page here: https://tinyurl.com/ybvo7kfa

Hello! Thank you for sharing your feedback on our Faux Brow Hair-Like Brow Filling Pen. We are so happy to hear you're loving the results, but we're sorry for the frustration with the cap! To ensure it stays secure and keeps the formula fresh, please make sure to press the cap down firmly until you hear a distinct click. If you need further assistance, we invite you to call us at 800-322-2036 with case number 44763408 or reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa

Hello! We're sorry to hear about the issue your having with your Faux Brow. We'd like to help. Please call us at 800-322-2036 and reference case number 42742978. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!