Hello CBurns. It sounds like there may be some confusion on how to sharpen the Infallible Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don’t try to push the pencil into the sharpener. At the slightest resistance, you’re in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won’t sharpen well that way...If its been awhile since you bought a new sharpener, you’ll be surprised the difference a fresh blade can make.

My complaint is the same as the ones posted on-line. For the cost of this pencil it is almost limited to 5-6 applications before the crayon portion is too short and totally misleading as it appears to be a "roll-up". No way to sharpen this! How can you charge sooo much for this product? I will try calling the number given and give ref#27066551. This is my 2nd of 3rd time buying this expensive pencil. I thought I might have gotten a malfunctioning one so tried again.

Hi there! Thank you for your interest in our Infallible Pro-Last Waterproof Eyeliner Pencil in the shade Burgundy. This shade has a subtle shimmer finish. Hope this helps!

Hello there! Thank you so much for your interest in our Infallible Pro-Last Waterproof Pencil Liner. This product is designed to be sharpened to prolong the usage. We recommend checking out our Eye Makeup Pencil Sharpener. It is perfect for keeping all your eye makeup pencils in shape. Sharpens both traditional liners and jumbo pencils, including eyeliner and eyebrow pencils. Check it out here: https://tinyurl.com/ygl89pzy . We hope you give it a try and hope you continue to use our products with great success!

Hi there! Thank you for your feedback on the Infallible Pro Last Waterproof Pencil Eyeliner. We are sorry to hear about your experience and we would like to speak to you directly. Please call us at 1-833-856-7325 M-F between the hours of 9:00 am – 5:30 pm ET and give the advocate this #31596313. We look forward to speaking to you.

Hi There 1Musiclady2! Despite the plastic-coated appearance of the Eyeliner, it can be sharpened with a cosmetic sharpener. Our L'Oréal Dual Sharpener would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!

L'Oreal, that does not work. I could only use mine for a week as well and now it's trash. I tried to sharpen it lightly and it did nothing. And yes, I used a makeup pencil sharpener.

Hi there! Thank you for reaching out to us to help you find a replacement for you since your favorite, Le Liner SIgnature was discontinued. We suggest checking out the Infallible Grip Mechanical Gel Eyeliner defines your eyes with vibrant gel color that lasts up to 36 hours. We hope you give it a try!

Hi there! Thank you for reaching out about our Infallible Pro-Last Waterproof, Up to 24HR Eyeliner. We are passing your feedback along to our team for review. We are sorry to hear of your frustration with our eyeliner. This eyeliner can be sharpened using a makeup pencil sharpener. XOXO

Hi there! Thanks for sharing your experience with our Pro Last Waterproof Pencil Eyeliner. We are so sorry to hear that this product did not perform as well as you were anticipating, and we understand how disappointing this can be. Your feedback has been shared with others in the company. May we recommend checking out The Super Slim Liquid Eyeliner. This liquid eyeliner gives you total control for precise lines that last up to 12 hours. You can check it out here: https://tinyurl.com/24868fsp. We hope you'll give it a try!