Hello CBurns. It sounds like there may be some confusion on how to sharpen the Infallible Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. There can be a slight learning curve to getting a good point restored. These new generation gel liners need a sharp blade and gentle touch to sharpen well. For best results don’t try to push the pencil into the sharpener. At the slightest resistance, you’re in far enough. Gently turn and shave off a thin layer to reveal more liner. Pushing the pencil in too far will cause the blade to grab too much of the resin, the pencil won’t sharpen well that way...If its been awhile since you bought a new sharpener, you’ll be surprised the difference a fresh blade can make.
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Reseña1
Votos0
1 de 5 estrellas.
Design flaw
hace 18 días
Just purchased this pencil on Tuesday, by today I needed to sharpen it. The pencil was destroyed by the sharper,and is now in the garbage. What a waste of money!
Publicada originalmente en Infallible Pro Last Waterproof Pencil Eyeliner Aubergine
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Respuesta de Loreal:
hace 16 días
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner in Aubergine. We are so incredibly sorry for the frustration of having your new pencil get destroyed during sharpening, and we want to clarify that while the barrel looks like hard plastic, it is actually a sharpenable material. To keep the creamy, waterproof formula from breaking or smudging, we recommend using a high-quality cosmetic sharpener and popping the pencil in the refrigerator for a few minutes before sharpening to firm up the core. Since you had to discard your pencil, we would love to assist you directly—please call us at 800-322-2036 and provide case number 47403993 (Monday through Friday, 9:00 am to 5:30 pm ET) so we can help make this right. We hope to help you get back to enjoying your favorite gorgeous eyeliner look!
Washington D.C.
Reseña1
Votos0
EdadDe 25 a 34
1 de 5 estrellas.
An Unpleasant Experience
hace 20 días
The good: This product has excellent pigmentation and the color itself is beautiful. It’s a perfect neutral brown that is less harsh than black, for a more natural look. It really is waterproof.
The bad and the ugly: I bought this pencil to tight-line my eyes as I like to go for a more natural look. This product is too goopy. I put it in the refrigerator overnight to see if the product would become a little firmer, while still being smooth enough to glide on my eyes without tugging. It did not harden and does not keep its point long enough to even line one eye. The application is messy and the product clumps and fails to blend seamlessly, and this is after diligently prepping my eye area. Not only is the application of this a product a terrible and frustrating experience, but the formula is also irritating to the eyes and overwhelmingly difficult to remove.
L’Oreal has some wonderful products, but this one really is not one of them.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 17 días
LeCare
Hello! We're sorry to hear about your experience with our Pro Last Waterproof Pencil Eyeliner. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 47365153. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Reseña1
Votos0
1 de 5 estrellas.
A waste of money
hace 25 días
I agree with others about the sharpening problem It is a waste of money when you cannot use but a minut amount of the pencil. I will not purchase again.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 17 días
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so sorry for the frustration you've experienced with sharpening! We want to clarify that while the exterior may look like plastic, it is actually a sharpenable material designed to be used with a high-quality cosmetic sharpener. To help keep the creamy core smooth and prevent breaking, we suggest placing your pencil in the refrigerator for a few minutes before sharpening to firm up the formula. We hope these tips help you continue to enjoy a flawless, long-lasting look!
Maryland
Reseña1
Votos0
Edad65 o más
1 de 5 estrellas.
Stays on but can only use until the point wears
hace 26 días
Can't sharpen no matter how I try. Won't buy again.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 22 días
LeCare
Hello! We are so sorry for the frustration you've experienced with sharpening our Infallible Pro-Last Waterproof Pencil Eyeliner. We want to clarify that while the exterior may look like plastic, it is actually a sharpenable material designed to be used with a high-quality cosmetic sharpener. To help keep the creamy core smooth and prevent breaking, we suggest popping the pencil in the refrigerator for a few minutes before sharpening to firm up the formula. We hope this quick tip helps you enjoy your favorite liner look!
Southington, CT
Reseña1
Votos0
EdadDe 45 a 54
2 de 5 estrellas.
Great until you need to resharpen...then garbage.
hace un mes
I loved this eyeliner when I first bought it. But after using it for about a week, I needed to sharpen it...and it was NOT doable. I tried GWO different pencil sharpeners and neither could get the job done. One of them literally coupd NOT even cut through the outer material. The other, a brand name sharpener, barely cut through, and when kt did, it left the eyeliner jagged and unable to be used. I am so disappointed that I spent $12+ only to have it unusable. If it can only be used with a "high end" sharpener, then it should be provided with it.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
LeCare
Hello! We are so sorry for the frustration you experienced when trying to sharpen your Infallible Pro-Last Waterproof Pencil Eyeliner. This pencil is crafted with a unique, cream-based formula encased in a soft, sharpenable barrel designed to preserve the eyeliner's freshness. To keep the tip perfectly smooth and avoid any jagged edges, we highly recommend using a sharp, dual cosmetic sharpener specifically designed for makeup pencils, rather than a standard office sharpener. If you need further assistance with your pencil, please feel free to call us at 800-322-2036 and provide case number 47125771. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET, and we would love to help you get the most out of your L'Oréal Paris liner!
Texas
Reseña1
Votos2
Edad65 o más
1 de 5 estrellas.
Thumbs Down
hace 2 meses
I bought this pencil last week. Loved how it glided on. Then I needed to sharpen it. Impossible! Like other reviews- not doable. Plus the pencil will NOT advance so it’s unusable. Total waste of money. I notice the response from L’Ordeal going back years to this repeated complaint is this concern will be passed on to the team for review. Time to fit it!
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Respuesta de Loreal:
hace 2 meses
consumer care center
Hello there. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps! We are sorry for the inconvenience.
Reseña1
Voto1
1 de 5 estrellas.
Very poor
hace 3 meses
This was a total wates of my money. It will not move when I screw the bottom of the pencil. I have tried all the "tricks" recommended and it will not advance.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
consumer care center
Hi DeeS. Thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. This eyeliner can be sharpened with a cosmetic sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
Missouri
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Don't buy! Useless
hace 3 meses
No matter what they say, this is impossible to sharpen. It's a plastic case so it won't sharpen! It should be removed from the market!
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
consumer care center
Hello Kaye. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps! We are sorry for the inconvenience.
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Philadelphia, PA
Reseña1
Votos0
EdadDe 25 a 34
1 de 5 estrellas.
Wasted $11 on about 3 uses. Cannot sharpen it.
hace 3 meses
Came here to read the product specifications and whether I'm the only person having issues sharpening the pencil. Seems like each review is about this issue. L'Oreal's generic reply is to repeat instructions about how to sharpen it and that you need a high quality eyeliner sharpener (additional purchase if you don't own one. The same reply was given to a comment where the person said that they DID use the correct sharpener and it still didn't work. L'OREAL: CONTACT ME FOR A REFUND OR CREDIT.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are sorry to hear about your experience with sharpening the pencil and understand your frustration. We appreciate you taking the time to let us know, and we have shared your comments with our team for further review. For further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
Chicago, IL
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Paid $11 for one week of usage
hace 3 meses
The good news is that it does not smudge. The bad news is that I tried various cosmetic eye pencil sharpeners and none work to properly sharpen it. Therefore, I paid $11 for an eyeliner I was able to use for only one week. Please contact me directly to issue me a refund or six more pencils so that I can get the six weeks more of use out of it that I was expecting. Thank you.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We’re glad to hear it stayed in place for you, but we’re so sorry to hear about the trouble you had sharpening it. We understand how frustrating it is when a product doesn’t last as expected. For best results, we recommend using a high-quality cosmetic sharpener made for makeup pencils. If you need further assistance, please contact us here: https://tinyurl.com/ybvo7kfa
Reseña1
Voto1
1 de 5 estrellas.
I loved how it goes on and doesn't smudge.
hace 3 meses
I could only use it 3 or 4 times and then couldn't get any more to come out. Sharpening it was a mess and alot was wasted. Not worth the price of over $10 for 3 or 4 uses.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
LeCare
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are sorry to hear about your experience and understand how disappointing it is when a product does not last as expected. For best results, we recommend using a high-quality cosmetic sharpener and ensuring the pencil is chilled before sharpening to help prevent the formula from being too soft. If you are still having trouble, please feel free to contact us here: https://tinyurl.com/ybvo7kfa
Salem, VA
Reseña1
Voto1
Edad65 o más
1 de 5 estrellas.
Misleading product
hace 4 meses
I thought I was buying the WHOLE pencil. Nope. After you use the "maybe" 1/4 inch of eyeliner showing, that's it. $10 bucks for about 10 days useage. I'm done with L'oreal. What a rip off.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 meses
LeCare
Hello! Thank you for sharing your feedback regarding our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so sorry for the frustration and want to clarify that you have indeed purchased a full-length pencil! While the exterior may look like plastic, it is actually a sharpenable material designed to be used with a high-quality cosmetic sharpener. By sharpening your pencil regularly, you will be able to enjoy the full length of this creamy, long-wear formula for many more applications. We hope this helps you achieve your perfect look with L'Oréal Paris!
Arizona
Reseña1
Votos0
EdadDe 35 a 44
3 de 5 estrellas.
Love the product. HATE the presentation
hace 4 meses
Love the product but hate the presentation. After opening the first 4 lines it's impossible to sharpen the pencil, I've tried so many different sharpeners always with the same result: the middle breaks apart and smudges all over the sharpener, the otter layer chips and it's a hazard to try to put it next to your eyeballs ever again....but those few lines at the beginning are perfection!!! I got the bronze and the color last all day. Really hope the presentation would change for a plastic twist pencil or something functional
Publicada originalmente en Infallible Pro Last Waterproof Pencil Eyeliner Bronze
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Respuesta de Loreal:
hace 4 meses
consumer care center
Hello! Thank you for sharing your feedback on our Infallible Pro-Last Waterproof Pencil Eyeliner. We are so glad to hear you love the Bronze shade and its incredible all-day staying power, but we are truly sorry for the frustration you've experienced with sharpening! While the exterior may feel like plastic, it is a sharpenable material designed to be used with a high-quality cosmetic sharpener. To help prevent the creamy core from smudging or breaking, we suggest placing your pencil in the refrigerator for a few minutes before sharpening to firm up the formula. We have shared your specific comments regarding the pencil design with our product development team for future consideration, and if you need further assistance, please feel free to reach out to us through our contact page here: https://tinyurl.com/ybvo7kfa. We hope these tips help you continue to achieve your perfect, sophisticated look with L'Oréal Paris!
Rochester NY
Reseña1
Votos0
Edad65 o más
5 de 5 estrellas.
Sharpening solution for pro last eye pencil
hace 6 meses
Love this pencil. It glides on easy because it's a soft pencil. I was a bit disappointed when I saw the only way to advance the pencil was to use a sharpener because soft pencils usually crumble in a sharpener. I read the reviews and this was always the complaint. The company came back with " use a sharpener, don't push the pencil while sharpening, turn slowly 3-4 times". So I tried that making sure it did not grab the soft part but only the black casing around the soft pencil part. It worked! The key is to not push the pencil into the blade. Insert it but don't jamb the end.. Gently turn it like they say. It will grab the black casing and do it's job.
¿Le ha resultado útil?
Reseña1
Voto1
2 de 5 estrellas.
Disappointed. Not smooth. Cannot sharpen. Mess. .
hace 6 meses
Not smoothly to use. Couldn't sharpen Pencil . Sad.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 5 meses
LeCare
Hello! Thank you for sharing your feedback regarding our Infallible Pro-Last Waterproof, Up to 24HR Pencil Eyeliner. We are sorry to hear that you've had trouble with the application and sharpening of your pencil, as we always want you to have a smooth and effortless experience. For the best results, we recommend using a high-quality cosmetic sharpener, which is specifically designed to work with creamy formulas. If you continue to have difficulty, we would love to assist you directly—please call us at 800-322-2036 and provide case number 44653661. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We hope to help you achieve your perfect look with L'Oréal Paris!
Tx
Reseña1
Voto1
EdadDe 35 a 44
5 de 5 estrellas.
Best pencil ever!!
hace 7 meses
I went onto the L’Oréal website to find the name of the pencil I use cause my husband bought the wrong one. I use this pencil so much I’m down to about an inch left of it. To the reviews that mentions that it doesn’t sharpen I’m confused, like what sharpeners are you guys using. I have a cheap 4 sharpener from maybelline and it sharpens my pencil perfectly every time. This is my 12th pencil I’ve purchased and I honestly hope these reviews won’t discontinue it.
¿Le ha resultado útil?
New Jersey
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Infallible Por-Last can't sharpen
hace 7 meses
Unable to sharpen it with any sharpener. I opened it so can't return it. So disappointed. I am out about 13$. You should give a sharpener that works with it.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 5 meses
consumer care center
Hello CAB2. We appreciate you reaching out and are sorry to hear about the difficulties you are facing. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. We hope you find this information helpful!
Reseña1
Voto2
1 de 5 estrellas.
Tip is too wide and short lived
hace 7 meses
The liner tip only lasted a couple of weeks. The top of the pencil twists but the pencil does not extend. A waste of money
¿Le ha resultado útil?
Respuesta de Loreal:
hace 7 meses
consumer care center
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance this is a sharpenable pencil, not a mechanical. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Voto1
EdadDe 18 a 24
5 de 5 estrellas.
I love it!
hace 8 meses
I love this eyeliner I used it on my wedding day in 2023 and have been repurchasing ever since. It lasted all night! It sharpens perfectly fine in my opinion. I did read the reviews about people having trouble sharping them and never had the issue tbh. But that’s because I use a cheap pencil sharpener to sharpen all my liners instead of a cosmetic sharpener. Since it’s a thicker plastic. some cosmetic sharpeners are made for plastic liners and some aren’t so it really depends on the sharpener
¿Le ha resultado útil?
GA
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Great at first…..
hace 8 meses
I really liked the idea of having a waterproof eyeliner. Directions read that the pencil can be sharpened. With the hard plastic cover there is no way to sharpen this. I paid over $10 to only use the product about five times. I have since read other reviews and get the same answer for each of them about using a good sharpener not gonna happen. I certainly would love to be able to get a refund.
Publicada originalmente en Infallible Pro Last Waterproof Pencil Eyeliner Grey
¿Le ha resultado útil?
Respuesta de Loreal:
hace 7 meses
LeCare
Hey there! Thank you for reaching out to us, we are disappointed to hear that you are not getting great results you expected with the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance, this is a sharpenable liner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Votos0
4 de 5 estrellas.
It stays put!
hace 8 meses
I don’t understand the negative comments, my only negative would be the color choices.
I have watery mature eyes (58) and have a horrible time keeping eyeliner on. I’ve tried more expensive ones that claim to stay but they don’t.
Once this is on, it stays! If I work quickly, I can blend it a bit.
I just wish there were more shades without shimmer.
This is now a staple part of my makeup routine.
¿Le ha resultado útil?
Reseña1
Votos0
1 de 5 estrellas.
Awful
hace 8 meses
I bought both Cobalt Blue and Purple eyeliner pencil. I was happy to find these colour's. BUT now try and sharpen them. I had bought a sharpener tried and tried and tried and tried until I could not get either one to sharpener. I AM SO SORRY I WASTED MY MONEY ON THEM. I went to the store and spoke to them and they told me tough luck. Oh great. Now I'm stuck with these 2 pencils that just won't sharpener. Back to finding the liquid brand od these colour's BUT it won't be L'Oreal.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 8 meses
LeCare
Hi Lou Lou! Thank you for using our Pro Last Waterproof Pencil Eyeliner. We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Voto1
3 de 5 estrellas.
Initially liked but does not sharpen
hace 8 meses
I LOVED this eye pencil until it needed to be sharpened. I wrote to your customer service dept last week and have not heard anything back. It is such a good eye pencil, but is impossible to sharpen after it dulls. The packaging does not give any directions as to how to do this. I thought it turned from the end, but it doesn't. I finally realized you must use an actual sharpener and it wastes much of the eye pencil trying to get it sharp and then it goes on way too thick. Most disappointing.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 8 meses
LeCare
Hi LKOG. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our Dual sharpener to sharpen your liner !
Reseña1
Voto1
1 de 5 estrellas.
HORRIBLE!
hace 8 meses
I should have read the reviews before I purchased this. This pencil CAN NOT be sharpened and the reviews reflect this. I tried 3 different sharpeners and did it "gently" as suggested - nope, still can't sharpen. I can't believe you still offer this item. The reviews from 7 YEARS AGO talk about the same issues with sharpening. Shame on you!
¿Le ha resultado útil?
Respuesta de Loreal:
hace 8 meses
LeCare
Hi Rapunzalle. Thank you for sharing your feedback on the Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Pro Last Waterproof Pencil Eyeliner, it can be sharpened with a cosmetic sharpener. Our Pro Last Waterproof Pencil Eyeliner would be a great product to use! For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps !
Reseña1
Voto1
1 de 5 estrellas.
No info for sharpening! Disappointing product!
hace 9 meses
Liked this product once I realized a light touch was needed. After a week, it needed sharpening, and thought the other end rotated to produce more pencil "lead." Nope. Then I used my excellent sharpener, which has worked for everything else...Nope. Was concerned that I was ruining my sharpener...I'll be returning the other Infallible gel mechanical liner I bought...too expensive for me...bought it for the grey color and waterproof feature. Don't waste your money!
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi ruth_ly3! Thanks for reaching out to us regarding Infallible Pro Last Waterproof Eyeliner. We're sorry for the confusing regarding the sharpening of this pencil. It is sharpenable in a cosmetic pencil sharpener.
Fallad
Reseña1
Votos0
Edad65 o más
1 de 5 estrellas.
Aubergine eye color hood. Defective tubing. Broke
hace 9 meses
color good. Tubing broke after 3 usages. Wouldn’t advance in tubing when the pencil contents got low. Horrible waste of money. Won’t buy again.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hello Ggreeen, thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. We hope you find this information helpful.
NC
Reseña1
Voto2
EdadDe 55 a 64
1 de 5 estrellas.
Worst ever
hace 9 meses
Is the most horrible pencil I have ever purchased in my entire life and believe you may I’ve been wearing make up for 55 years. I’ve always loved L’Oreal‘s products but not this one. It’s soft it gives you too thick of a line then you can’t shape your line and definitely You can’t sharpen it and I can’t get it to come up anymore and I’ve only used it two times.
Publicada originalmente en Infallible Pro Last Waterproof Pencil Eyeliner Aubergine
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Lucky Dee Dee. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. For the most precise definition, we suggest using our Dual Sharpener to sharpen your liner !
Reseña1
Voto1
Edad65 o más
1 de 5 estrellas.
Not impressed at all😢😢
hace 9 meses
It is one of the worst eyeliners I have ever used. I have purchased three, yes three new sharpeners and this pencil will NOT sharpen.
Totally a waste of my money!
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Voto1
Edad65 o más
1 de 5 estrellas.
Useless
hace 10 meses
I have never been able to get a good point on this pencil to use it. I thrown most of it away emptying the sharpener. Very disappointed in this product.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi there! Thank you for sharing your feedback on our Pro Last Waterproof Pencil Eyeliner. We are truly sorry to hear about the trouble you're having, and we have forwarded your comments to our team. We suggest using a cosmetic grade sharpener to define the point. If you are still experiencing issues, please call us at 800-322-2036 and provide case number 43021635. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We invite you to explore our other eyeliner options – we are confident you will discover your perfect match!
Reseña1
Voto1
Edad65 o más
3 de 5 estrellas.
Not enough in tube
hace 10 meses
I bought this with a bursary gift card. Although it was a good product and went on smooth it lasted only about 8 weeks and it was empty
¿Le ha resultado útil?
Reseña1
Voto2
1 de 5 estrellas.
Do NOT recommend this to others, waste of $$
hace 10 meses
Along with most other comments … i was only able to use this about 5 times before it needed sharpening, it is very soft… and no luck doing that either. $10+ is a lot to pay for less than a week’s usage. It is a good product IF you can make it last long enough to be worthwhile, I do notice your answer is the same for most negative comments, but this does not offer a fix or refund.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 10 meses
LeCare
Hi TerryNTX! Thank you for reaching out about Pro Last Waterproof Pencil Eyeliner. We appreciate you reaching out! Despite the plastic-coated appearance of the liner, it can be sharpened with any cosmetic sharpener. For best results, turn the pencil gently 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. If you are looking for a mechanical pencil we recommend our Grip Mechanical Pencil. We hope you find the best match for your needs.
Reseña1
Votos0
1 de 5 estrellas.
Very bad.
hace 11 meses
When you use the 1/4 inch point before you sharpen it, it’s an OK product but once you try to sharpen it, it’s useless. The plastic that you sharpen is so hard that it mostly just breaks the eyeliner. I’ve purchased it twice,
Now I’m done!
¿Le ha resultado útil?
Respuesta de Loreal:
hace 11 meses
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. Despite the plastic appearance this is a sharpenable pencil. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
PA
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Waste of money
hace 11 meses
I agree with everyone else. I liked it when I first started using it but once the usable part was gone I can’t get any more to come out of the tube so there’s nothing to sharpen. What a complete waste of money. Probably won’t be trying L’Oréal again.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 11 meses
LeCare
Hey there! Despite the plastic like appearance this is not a pencil that you twist to advance. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Votos0
2 de 5 estrellas.
It broke!
hace 11 meses
It was a good product but the tip broke off after 2 uses and that was that.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 11 meses
LeCare
Hi MRZ_CHI, we can imagine how frustrating that would be. We suspect this is your first Pro Last Waterproof Pencil Eyeliner. The liner you purchased does not swivel, its sharpened with any good makeup sharpener. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Voto1
2 de 5 estrellas.
This eye pencil needs a redesign!
hace un año
Love the pencil when it's new, but trying to sharpen it is crazy. Loreal needs to change the design or something. Lots of customers have said the same thing.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Livonia, Mi
Reseña1
Voto1
EdadDe 45 a 54
1 de 5 estrellas.
Loved the eyeliner until it needed sharpening
hace un año
I absolutely love how this eyeliner goes on and stays! It literally is the best eyeliner I have ever used…..for one week until it needs sharpening. I purchased it at Target and to be honest is was ridiculously expensive and now knowing I can’t get it to sharpen one week use vs the cost is a rip off. I’m so disappointed with L’Oréal. “If” it’s possible to sharpen it then they should include the sharpener that actualky works with it.
Publicada originalmente en Infallible Pro Last Waterproof Pencil Eyeliner Aubergine
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
LeCare
Hey there! We are disappointed to hear that you are not getting great results when you sharpen the Infallible Pro-Last Waterproof Pencil Eyeliner. We recommend using a makeup sharpener and turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try!
Reseña1
Votos2
1 de 5 estrellas.
Can't sharpen the pencil
hace un año
I liked the way it went on. However, I was only able to use it twice because I could not sharpen the pencil. If I could sharpen the pencil I would purchase it again.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
LeCare
Hi there Nancy R! Thank you for reaching out to us about the Pro Last Waterproof Pencil Eyeliner. Despite the plastic-coated appearance of the Eyeliner, it can be sharpened with a cosmetic sharpener like the Dual Sharpener. For best results turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. After sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps!
New Jersey
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Waste of money
hace un año
The eyeliner is very soft and glides easily. But none the less this product is not worth purchasing due to the fact it is almost impossible to sharpen. The bottom of the pencil rotates which would indicate it will extend more of the eyeliner but it does not extend anything. It shouldn't even be there because it is confusing and frustrating. Once I figured out it doesn't work that way I tried to sharpen it. Total agrravation. It broke apart, sharp edges which ended up scraping my eyelid and was now unusable. I threw it in the trash. I will not buy this product again. Total waste of money.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
LeCare
Hey there! We appreciate your feedback on our Pro Last Waterproof Pencil Eyeliner and we are disappointed to hear about your experience. Great News, yes this pencil is able to be sharpened despite the plastic-coated appearance. We recommend using a makeup sharpener. For best results, turn the pencil gently in the sharpener 3 or 4 times, being careful not to apply excess pressure. Before and after sharpening, remove all shavings from the blade edge. Your sharpener should be replaced whenever the blade has dulled and is no longer giving the expected results. We hope this information helps and you give it another try.
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