Hi Michelle! We are sorry to hear that Magic Root Permanent does not cover your gray. For further assistance please reach out to us at: 1-800-631-7358, M-F, 9 - 5:30, ET. Please provide us with case #46491313 when you call.
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Love it ..................
hace 9 años
I have been using Clairol Root Touch up for years but I decided to try L'oreal Root Rescue because my old brand was not covering the grey as well as I liked. I am absolutely THRILLED with my new find. The L'oreal Root Rescue covered my grey roots and my hair feels so soft and looks really shiny! Thank you L'oreal .....I will definately be using this product again and again!!!!
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2 de 5 estrellas.
Clumsy and Wasteful Applicator
hace 9 años
I love Loreal products in general, but sorry, this one needs some improvement. The rather rigid applicator bottle is hard to squeeze so the product doesn't flow out evenly but in spurts and spits. That made application difficult for me, plus it's impossible to get all of the product out of the bottle so some is wasted. But worse, despite leaving it on my hair for at least 15 minutes, it didn't cover my gray anywhere near as well as its competitor, Clairol Root Touch-up, which I have been using for about 2 years. (Maybe it isn't the formula at fault for this so much as it is the clumsy applicator bottle, I can't be sure. A big difference in the two brands is that Loreal says shampoo after, Clairol says no need to shampoo, simply rinse the product out. Perhaps shampooing right away removes too much product so there isn't as good coverage??) I do love the conditioning effect of Loreal Root Rescue, but then that's not my primary goal when coloring gray, so on that note, I can't recommend this product. I will go back to my tried and true, easy to mix, easy to apply, Clairol Root Touch-up, which uses an open tray and brush rather than a hard-to-squeeze stiff bottle. (Loreal might be a worthy contender if it weren't for that stiff applicator.)
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Reseña1
Votos0
1 de 5 estrellas.
queen
hace 11 días
I would like to be reimbursed for this product. I mixed the color and then realized the gloves would not open at all. I had to throw the product away since I did not have spare gloves to use. I use this product a lot but was very disappointed when I couldn't use this and I was out $8.00. Kindly send a coupon for a new product.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit
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Respuesta de Loreal:
hace 7 días
LeCare
Hi Queen! We apologize for the inconvenience you have experienced with Magic Root Permanent. For further assistance, please reach us at 1-800-631-7358, M-F, 9-5, ET., and provide case #47317342 when you call. It would be helpful to have the product box with you at the time of your call. Looking forward to speaking with you!
Reseñas2
Votos2
5 de 5 estrellas.
Completely satisfied
hace 2 meses
I have been using this product for 6 years. It works so well that I no longer go to the salon. Just touch up every 5-6 weeks. I get compliments all the time and people cannot believe I do it at home. Full disclosure….my husband applies where I cannot reach. Highly recommended
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 6 Light Brown
¿Le ha resultado útil?
North Carolina
Reseña1
Votos0
EdadDe 55 a 64
2 de 5 estrellas.
Beware of orange results
hace 3 meses
Disaster using number 8 color mixed 50/50 with number 9 on my 75% gray/white roots. Hair came out orange! I had previously used number 9 that had a nice pale color with no orange but wanted a darker color. I even mixed the developers 50/50 as well. The only thing that saved me- temporarily- was purple gloss and purple shampoo or I would be a carrot top head. I will have to permanently tone these redish roots now for correction.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 8 Medium Blonde
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Respuesta de Loreal:
hace 3 meses
LeCare
Hi TNNV! We apologize you were not satisfied with the results you achieved with Magic Root Permmanent,8-Medium Blonde. We know how disappointing it can be to look forward to a new application of color only to find that your results are not what you expected. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Texas
Reseña1
Votos0
EdadDe 55 a 64
1 de 5 estrellas.
Change in formula a mistake
hace 3 meses
I’ve purchased this for along time. The last few times it’s just been horrible. It’s so wet and it splatters all over the place!!! It was not this way. I’m not sure what they have changed but it’s a huge mistake. Last can.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit
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Respuesta de Loreal:
hace 2 meses
LeCare
Hi Edg170! We are so sorry to hear about your experience with your Root Rescue 10 Minute Root Hair Coloring Kit. We want to make this right. We would like to assist you in the best way we can. In order for us to do so, please call our toll-free guideline at 800-322-2036, M-F 9:00am – 7:00pm ET and provide the advisor answering your call with the reference number 46070349. We understand how frustrating this can be and we apologize for any inconvenience this may have caused. We look forward to hearing from you!
Indianapolis Indiana
Reseña1
Voto1
EdadDe 35 a 44
1 de 5 estrellas.
Fraud
hace 3 meses
Not one gray was dyed but my time and money was wasted, you shouldn't be allowed to make money off of selling a product that is absolutely useless, I use your hair dye loreal excellence and it works great but I will figure out another brand based off this experience
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit
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Respuesta de Loreal:
hace 3 meses
LeCare
Hi Nessa! We are sorry to hear that you did not achieve gray coverage with Magic Root Permanent. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Montgomery Tx
Reseña1
Votos0
Edad65 o más
2 de 5 estrellas.
Junk
hace 4 meses
Left product on for 45 minutes did NOT cover Grey!
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit
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Respuesta de Loreal:
hace 3 meses
LeCare
Hi Donna! We apologize you did not achieve the results you expected from Magic Root Permanent. We know how disappointing it can be to look forward to a new application of color only to be disappointed by the result. For further assistance, please reach out to us at the 800 number on the box, and provide us with case #45673125 when you call.
Upsate ny
Reseña1
Voto2
EdadDe 35 a 44
2 de 5 estrellas.
New packaging
hace 4 meses
Did you change glove manufacturers recently because I could not open them whatsoever. Please don’t cheap out on your customers. Very frustrating.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit
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Respuesta de Loreal:
hace 4 meses
LeCare
Hi Heather4287! Thank you for sharing that you could not open the gloves for Magic Root Permanent. We apologize for the inconvenience. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Reseña1
Votos0
5 de 5 estrellas.
Is a wonderful product don't take of me please
hace 4 meses
I had been used this product Magic Root rescue Dark Brown No7 for several years, but I can not find it anymore, I always bought it in Walmart, have a good price, but they don't have it anymore, what is happening with this product?
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit
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