Hi Michelle! We are sorry to hear that Magic Root Permanent does not cover your gray. For further assistance please reach out to us at: 1-800-631-7358, M-F, 9 - 5:30, ET. Please provide us with case #46491313 when you call.
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Love it ..................
hace 9 años
I have been using Clairol Root Touch up for years but I decided to try L'oreal Root Rescue because my old brand was not covering the grey as well as I liked. I am absolutely THRILLED with my new find. The L'oreal Root Rescue covered my grey roots and my hair feels so soft and looks really shiny! Thank you L'oreal .....I will definately be using this product again and again!!!!
128 personas han encontrado útil esta información
Mostrar reseñas:
Reseña crítica más útil
2 de 5 estrellas.
Clumsy and Wasteful Applicator
hace 9 años
I love Loreal products in general, but sorry, this one needs some improvement. The rather rigid applicator bottle is hard to squeeze so the product doesn't flow out evenly but in spurts and spits. That made application difficult for me, plus it's impossible to get all of the product out of the bottle so some is wasted. But worse, despite leaving it on my hair for at least 15 minutes, it didn't cover my gray anywhere near as well as its competitor, Clairol Root Touch-up, which I have been using for about 2 years. (Maybe it isn't the formula at fault for this so much as it is the clumsy applicator bottle, I can't be sure. A big difference in the two brands is that Loreal says shampoo after, Clairol says no need to shampoo, simply rinse the product out. Perhaps shampooing right away removes too much product so there isn't as good coverage??) I do love the conditioning effect of Loreal Root Rescue, but then that's not my primary goal when coloring gray, so on that note, I can't recommend this product. I will go back to my tried and true, easy to mix, easy to apply, Clairol Root Touch-up, which uses an open tray and brush rather than a hard-to-squeeze stiff bottle. (Loreal might be a worthy contender if it weren't for that stiff applicator.)
81 personas han encontrado útil esta información
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Reseñas2
Votos2
5 de 5 estrellas.
Completely satisfied
hace 30 días
I have been using this product for 6 years. It works so well that I no longer go to the salon. Just touch up every 5-6 weeks. I get compliments all the time and people cannot believe I do it at home. Full disclosure….my husband applies where I cannot reach. Highly recommended
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 6 Light Brown
¿Le ha resultado útil?
North Carolina
Reseña1
Votos0
EdadDe 55 a 64
2 de 5 estrellas.
Beware of orange results
hace un mes
Disaster using number 8 color mixed 50/50 with number 9 on my 75% gray/white roots. Hair came out orange! I had previously used number 9 that had a nice pale color with no orange but wanted a darker color. I even mixed the developers 50/50 as well. The only thing that saved me- temporarily- was purple gloss and purple shampoo or I would be a carrot top head. I will have to permanently tone these redish roots now for correction.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 8 Medium Blonde
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
LeCare
Hi TNNV! We apologize you were not satisfied with the results you achieved with Magic Root Permmanent,8-Medium Blonde. We know how disappointing it can be to look forward to a new application of color only to find that your results are not what you expected. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Texas
Reseña1
Votos0
EdadDe 55 a 64
1 de 5 estrellas.
Change in formula a mistake
hace 2 meses
I’ve purchased this for along time. The last few times it’s just been horrible. It’s so wet and it splatters all over the place!!! It was not this way. I’m not sure what they have changed but it’s a huge mistake. Last can.
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
LeCare
Hi Edg170! We are so sorry to hear about your experience with your Root Rescue 10 Minute Root Hair Coloring Kit. We want to make this right. We would like to assist you in the best way we can. In order for us to do so, please call our toll-free guideline at 800-322-2036, M-F 9:00am – 7:00pm ET and provide the advisor answering your call with the reference number 46070349. We understand how frustrating this can be and we apologize for any inconvenience this may have caused. We look forward to hearing from you!
Indianapolis Indiana
Reseña1
Voto1
EdadDe 35 a 44
1 de 5 estrellas.
Fraud
hace 2 meses
Not one gray was dyed but my time and money was wasted, you shouldn't be allowed to make money off of selling a product that is absolutely useless, I use your hair dye loreal excellence and it works great but I will figure out another brand based off this experience
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
LeCare
Hi Nessa! We are sorry to hear that you did not achieve gray coverage with Magic Root Permanent. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Montgomery Tx
Reseña1
Votos0
Edad65 o más
2 de 5 estrellas.
Junk
hace 3 meses
Left product on for 45 minutes did NOT cover Grey!
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
LeCare
Hi Donna! We apologize you did not achieve the results you expected from Magic Root Permanent. We know how disappointing it can be to look forward to a new application of color only to be disappointed by the result. For further assistance, please reach out to us at the 800 number on the box, and provide us with case #45673125 when you call.
Upsate ny
Reseña1
Voto2
EdadDe 35 a 44
2 de 5 estrellas.
New packaging
hace 3 meses
Did you change glove manufacturers recently because I could not open them whatsoever. Please don’t cheap out on your customers. Very frustrating.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hi Heather4287! Thank you for sharing that you could not open the gloves for Magic Root Permanent. We apologize for the inconvenience. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Reseña1
Votos0
5 de 5 estrellas.
Is a wonderful product don't take of me please
hace 3 meses
I had been used this product Magic Root rescue Dark Brown No7 for several years, but I can not find it anymore, I always bought it in Walmart, have a good price, but they don't have it anymore, what is happening with this product?
¿Le ha resultado útil?
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Terrible
hace 5 meses
Absolutely no change in my hair color. The gray is exactly the same. I'm very disappointed. I choose Loreal as I have always been pleased with your products
¿Le ha resultado útil?
Respuesta de Loreal:
hace 5 meses
LeCare
Hi Buffysil! We apologize for the inconvenience caused from using Magic Root Permanent. We know how disappointing it can be to look forward to a new application of color only to find that your results are not what you expected. Feedback from our customers is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
1 – 8 de 841 Reseñas
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Love it ..................
hace 9 años
I have been using Clairol Root Touch up for years but I decided to try L'oreal Root Rescue because my old brand was not covering the grey as well as I liked. I am absolutely THRILLED with my new find. The L'oreal Root Rescue covered my grey roots and my hair feels so soft and looks really shiny! Thank you L'oreal .....I will definately be using this product again and again!!!!
128 personas han encontrado útil esta información
Mostrar reseñas:
Reseña crítica más útil
2 de 5 estrellas.
Clumsy and Wasteful Applicator
hace 9 años
I love Loreal products in general, but sorry, this one needs some improvement. The rather rigid applicator bottle is hard to squeeze so the product doesn't flow out evenly but in spurts and spits. That made application difficult for me, plus it's impossible to get all of the product out of the bottle so some is wasted. But worse, despite leaving it on my hair for at least 15 minutes, it didn't cover my gray anywhere near as well as its competitor, Clairol Root Touch-up, which I have been using for about 2 years. (Maybe it isn't the formula at fault for this so much as it is the clumsy applicator bottle, I can't be sure. A big difference in the two brands is that Loreal says shampoo after, Clairol says no need to shampoo, simply rinse the product out. Perhaps shampooing right away removes too much product so there isn't as good coverage??) I do love the conditioning effect of Loreal Root Rescue, but then that's not my primary goal when coloring gray, so on that note, I can't recommend this product. I will go back to my tried and true, easy to mix, easy to apply, Clairol Root Touch-up, which uses an open tray and brush rather than a hard-to-squeeze stiff bottle. (Loreal might be a worthy contender if it weren't for that stiff applicator.)
81 personas han encontrado útil esta información
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9 a 38 de 841 Reseñas.
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Cleveland, OH
Reseña1
Votos4
EdadDe 45 a 54
1 de 5 estrellas.
Turned my hair orange
hace 10 meses
I used the medium brown and it turned my roots orange/brown. I followed the instructions and now need to get it fixed. Looks horrible. Will never use again.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 4 Dark Brown
¿Le ha resultado útil?
NC
Reseña1
Votos4
EdadDe 55 a 64
3 de 5 estrellas.
Great Color Coverage BUT Spreads- TOO too drippy
hace 11 meses
I have used the 9 color several times and I do really like the coverage and how long it lasts however it is incredibly thin and liquidy what that means is after a few minutes of application it starts to drip down as in my intention of covering the roots of a half inch slides to full inch or more- since this is permanent, I’m sure that means it is going over my old hair that does not to be need to be recolored. I am aftaid of causing extra damage. The quantity in the container is small so it only covers my crown area. I had to get this three stars because I cannot use it knowing that it will color my already colored hair by spreading, which will cause a lot of damage if they could make the formula thicker so it would not drip like crazy that would help. I also put thick conditioner on the rest of my hair dry that is not colored so that it will not wash into my longer blond strands at rinse out. I am a dedicated at home Hair Colorist so I have used numerous formulas over the last 35 years. I don’t recall using one that spreads so quickly. over untreated hair.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Homehaircolorist! Thank you for sharing how you feel about the texture of Magic Root Rescue/Permanent. We are committed to bringing our consumers high-quality, innovative products that meet their needs and expectations. We sincerely appreciate your feedback, which will be shared with others in our company for consideration.
Los Angeles, CA
Reseñas2
Voto1
EdadDe 55 a 64
5 de 5 estrellas.
Easy Application, Amazing Results
hace 11 meses
I am so impressed with this product. I have been tinting my hair for decades. More often than not, I have been disappointed with the results as my natural base is medium brown and I have tried to color it everything from red to blonde. I have finally decided to embrace my natural color and color my grays. This does amazing. To be honest, I have a short pixi, so the product comtains just enough product to color my hair. The results are shiny and natural looking. I use Medium Ash Brown and it provides a medium/dark brown result.
¿Le ha resultado útil?
Reseña1
Votos2
EdadDe 55 a 64
1 de 5 estrellas.
Too dark. Color does not match the color advertise
hace 11 meses
I bought a Medium Brown Root Touch-up kit since my hair was medium brown with some old highlights. Can you imagine my surprise when I washed my hair after coloring & my hair turned up BLACK with a little tint of of reddish color… it looked awful!!!
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 6 Light Brown
¿Le ha resultado útil?
Puerto Rico
Reseña1
Voto1
EdadDe 35 a 44
5 de 5 estrellas.
Perfect
hace un año
This product is excellent and easy to use.
I buy and use because I have a emergency and I love the results.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 2 Black
¿Le ha resultado útil?
Reseña1
Votos4
Edad65 o más
5 de 5 estrellas.
LOVE everything about this product!
hace un año
I used to spend $200/mo. covering my greys. I have never colored my own hair but this is so easy! The dark blond shade is perfect and I get more compliments on my home color than the expensive salon job?! My only tip is to leave it on for 20 minutes and a few minutes before washing out come through rest of hair for a well blended result. It lasts 3-4 weeks. Thank you L’Oreal!
¿Le ha resultado útil?
Naples, FL
Reseña1
Votos11
EdadDe 55 a 64
5 de 5 estrellas.
Easy to use and effective
hace un año
This product is so easy to use my husband did my touch up for me because we are currently traveling and I am away from my stylist! I have a lot of hair and there was enough product to easily do the coverage. It took him longer to apply so I probably had the product on for at least 30 min with no issue. He even picked out the shade at the drugstore:) He held up the sample shade on the box next to my hair.
¿Le ha resultado útil?
El cajon
Reseña1
Votos6
EdadDe 25 a 34
1 de 5 estrellas.
Did not color
hace un año
I bought number 8 and used it following thebinstruction, but the color went away as soon as I rinse my hair even though on the instruction it said to rinse after 10 minutes the color went away, so I bought the product and did not benefit from it.
¿Le ha resultado útil?
Chicago
Reseña1
Votos8
EdadDe 55 a 64
1 de 5 estrellas.
TOO DARK !
hace un año
I bought a Medium Brown Root Touch-up kit since my hair was medium brown with some old highlights. Can you imagine my surprise when I washed my hair after coloring & my hair turned up BLACK with a little tint of chocolate brown ? I went through all other customer's reviews on this website & there is definitely something wrong with the color formulas coming from L'oreal : all the latest customers saying that their hair came out dark!
L'oreal ! What's up ?
¿Le ha resultado útil?
Young Harris, Ga
Reseña1
Votos3
EdadDe 55 a 64
1 de 5 estrellas.
#7 colored my hair a dark chestnut brown!
hace un año
Bought the #7 since my hair is normally dark but have been dyed blonde. My darker roots were coming in, so I thought #7 would be more of a natural color for my roots. Boy was I wrong! Turned everything DARK brown, the same color as my natural roots! Guess I will be gking back to my hairdresser sooner than expected!
¿Le ha resultado útil?
Austin, Texas
Reseña1
Votos10
EdadDe 55 a 64
3 de 5 estrellas.
New darker shade formula for medium brown?
hace un año
I have used this product with incredible results for over three years. My stylist marvels at the fact that the shade matches perfectly with the color that she is used before. However, after having used medium brown for two years, the recent box that I purchased is definitely a darker shade. I’m curious if L’Oreal changed the formula? I’m very nervous to use another box, I loved the way the original medium brown colored my roots, and now it is obviously darker! Sad
Publicada originalmente en Root Rescue 10 Minute Root Hair Coloring Kit 5 Medium Brown
¿Le ha resultado útil?
Alabama
Reseña1
Votos8
Edad65 o más
1 de 5 estrellas.
Disappointed customer
hace un año
I have used L’Oréal 10 minute root coloring kit many times. This time, very disappointing. I use Dark Blonde (7), but when I mixed it together , it was almost black color. I used it anyway thinking it might be a new formula. Well, did not cover any of my gray! Very disappointing! Probably won’t buy again! I love the 10 minute feature, but not anymore for me!
¿Le ha resultado útil?
Respuesta de Loreal:
hace un año
ccc
Hi Marym, We are so sorry to hear about your experience regarding Magic Root Root Rescue 10 Minute Root Hair Coloring Kit. We would like to help! Please call L'Oréal @ 800-631-7358 and provide reference # 36646003. We look forward to your call!
Ohio
Reseña1
Votos0
EdadDe 45 a 54
2 de 5 estrellas.
It was easy but not didn't do the job
hace un año
I left it on for the recommended time for stubborn greys and I followed instructions and the results were not fully colored greys
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 4 Dark Brown
¿Le ha resultado útil?
SC
Reseña1
Votos0
EdadDe 45 a 54
5 de 5 estrellas.
PERFECT COLOR AND COVERAGE
hace un año
Love love love! I have been using Root Rescue since the Covid shutdowns. Perfect for in between salon visits or if I don't want to pay salon prices. My hair fades really quick from the sun during summer months (avid boater) and this lasts longer than my all over salon color for a fraction of the price. I am a natural brunette and rotate between Medium and Dark Brown depending on season, however I just tried the Medium Ash Brown and absolutely love it. Not too dark, not too light and doesn't fade to orange/red as my color tends to do. I have fine, medium length hair (right above shoulder) and this covers my gray roots perfectly (scalp and crown area) with enough to pull through the ends.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 5A Medium Ash Brown
¿Le ha resultado útil?
Long Island
Reseña1
Votos0
EdadDe 45 a 54
5 de 5 estrellas.
Works great!
hace un año
I don’t have enough grays to go to the salon and this is perfect for me. Lasts for about 6 weeks even with daily hair washing.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 4 Dark Brown
¿Le ha resultado útil?
Reseña1
Voto1
5 de 5 estrellas.
so glad I chose to give it a try....
hace un año
I was kind of iffy about trying ...so glad I chose to try it. I loved the results matched my hair color also covered the grey's. awesome product .
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 9 Light Blonde
¿Le ha resultado útil?
Summerville, SC
Reseña1
Votos7
EdadDe 35 a 44
1 de 5 estrellas.
washes out quickly
hace 2 años
Was a change in this product? I've used root rescue in dark brown but the last two times I have used it, the color fades on my gray hairs within 3 washes. Given it's supposed to be permanent, I would not expect it to wash out. I've used this product many times before so i'm not sure why it's not holding anymore.
¿Le ha resultado útil?
Reseña1
Votos5
EdadDe 55 a 64
1 de 5 estrellas.
Not worth the cost.
hace 2 años
Did not cover at all. I followed directions for stubborn grays. I bought 2 kits to go over my entire scalp. It didn’t work anywhere.
¿Le ha resultado útil?
Austin, TX
Reseñas2
Votos3
EdadDe 45 a 54
1 de 5 estrellas.
Dark Auburn looks purple
hace 2 años
Smells bad. Dark Auburn looks purple on my hair. I was hoping for more auburn/red/copper shades to choose from.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 4R Dark Auburn Red
¿Le ha resultado útil?
Reseñas2
Votos3
1 de 5 estrellas.
Dark Auburn looks purple
hace 2 años
Smells bad. Dark Auburn looks purple on my hair. I would have like more red/copper shades.
Publicada originalmente en Magic Root Root Rescue 10 Minute Root Hair Coloring Kit 6R Light Auburn Red
¿Le ha resultado útil?
Reseña1
Votos4
4 de 5 estrellas.
Perfect amount of colorant to cover my roots.
hace 2 años
This has just the right amount of colorant to do my roots. Matched my hair color well. Only complaint is the “10 minute” time frame. Needed 30 minutes for my hard to color grey.
¿Le ha resultado útil?
Michigan
Reseña1
Votos2
EdadDe 45 a 54
1 de 5 estrellas.
Save your money
hace 2 años
This product was a waste of money and time, did not cover at all. Yes, I followed directions and have stubborn grays so left it on the extra time. So disappointed ☹️
¿Le ha resultado útil?
Reseña1
Votos6
EdadDe 55 a 64
1 de 5 estrellas.
So disappointed!!
hace 2 años
This product did not work at all! My roots are still gray! I normally use the Clairol root touch up kit but the store was out of my color and I thought I would try this. I followed the directions but it not cover the gray at all!! 😔So disappointed because I use L'oreal skin care and and makeup all of the time.
¿Le ha resultado útil?
Reseña1
Votos2
EdadDe 45 a 54
1 de 5 estrellas.
Unsatisfied
hace 2 años
Bought this product to see if it helps with the gray hair last minute try for an event. Says 4-6 weeks and its been days and its faded ..
¿Le ha resultado útil?
Illinois
Reseña1
Votos4
EdadDe 45 a 54
1 de 5 estrellas.
Pretty disappointed
hace 2 años
I was really excited to use this product. I have some resistant grays and thought this would do the trick after seeing it on YouTube. I used the number 5 medium brown, which is what I normally color my hair at the salon. However my hair at the root as well as at my temple look reddish blonde😩
Publicada originalmente en Root Rescue 10 Minute Root Hair Coloring Kit 5 Medium Brown
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
L'Oreal Paris Customer Care
Hi there St17! We are sorry to hear that Magic Root Root Rescue 10 Minute Root Hair Coloring, 5-Medium did not cover your gray roots! We suggest using one shade darker. If your hair is over 50% gray and you have been coloring for several years, the amount of gray you now have may have increased over time. If you find that you are not getting the same color results as in previous color applications, you may need to use one shade darker to compensate for the lack of pigment.
Reseña1
Votos0
5 de 5 estrellas.
Best root touchup!
hace 2 años
This is the only root touchup product I've ever used that does not fade! The smell is minimal also. So glad I discovered this! I have tried almost everything out there from hair color products to touch up sprays. This one actually covers in 10 minutes and makes my hair feel and look great.
¿Le ha resultado útil?
Reseña1
Votos2
EdadDe 55 a 64
3 de 5 estrellas.
Very easy to use
hace 2 años
The product did not work for me. I followed the instructions correctly and then once I dried my hair, most of the gray was still there. I don't have large areas of gray, just around my hairline. I was so disappointed because it was so easy to use. I don't know if I'll try it again. I used the hair color and that worked well but I didn't want to have to do my whole head this time.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
ccc
Hi DebC, We are sorry to hear Magic Root Rescue did not cover your gray hair. To better assist you please call us @ L’Oréal 800-631-7358 and provide reference # 28957581. We look forward to your call!
Louisiana
Reseñas2
Votos0
EdadDe 45 a 54
2 de 5 estrellas.
First Time user / Disappointed
hace 2 años
This was my first time using ROOT COVER up products. I chose LOREAL because it is a name I trust. However, I was extremely disappointed in this product. It made my hair sticky and did not cover the roots at all. I only really had a few to cover too. I would not purchase this particular product again. I used the DARK BROWN applicatio.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 años
ccc
Hi TLM1971, We are so sorry to hear about your experience using Magic Root Rescue. We would like to speak to you directly about it. Please call us @ L’Oréal 800-631-7358 and provide reference # 28779640. We look forward to your call!
Reseña1
Votos0
5 de 5 estrellas.
Fabulous
hace 2 años
Unbelievable coverage. Very happy with results. Didn’t expect this great coverage in 15 minutes!
¿Le ha resultado útil?
CA
Reseña1
Votos3
EdadDe 45 a 54
5 de 5 estrellas.
Covers gray for three weeks nicely
hace 3 años
I have black hair and this product covers gray better than the regular Loreal hair color. It lasts about three weeks but given you only have to leave it on for 10-15 minutes, it is less hassle than the regular color. I sometimes use two of these instead of a single regular hair color. Just make sure you dont have a lot of conditioner residue or oil in your hair before you apply it because that will prevent the color from being absorbed
¿Le ha resultado útil?
9 – 38 de 841 Reseñas
