Hi Jeff! Thank you for your interest in our products. We have a toll free number listed on our products and packaging. Please feel free to contact us via that number for questions relating to the use of any L'Oreal product(s).
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
hace 10 años
I do love this shampoo. It works better than my sulfate free shampoo that I haven't touched since I first got a sample of this to try and then bought a bottle of it. 1st thing I noticed was when I used the samples first, I had to double check and make sure I was using the shampoo because I couldn't believe how well behaved and tangle free my hair felt. It felt like a treatment shampoo but unlike anything I have ever used and I have used a ton of products over the years. I have a large basket of hair products sitting there and I chose to use this shampoo. This shampoo is my HG. As for the rest of the line I will review those separately. One little problem is even though this shampoo is wonderful, the extreme hair conditioner is wonderful, regular conditioner in this line not so much, I still don't have enough shine. I do use a leave in and a lightweight oil also from Loreal but I think I have an older version and not the newest version I have seen advertised here on this site. I was trying to get a sample of their glossing system or straight system with no luck. I believe to get the best results with my naturally curly, 1 process coloring now only, and frizziness like crazy I will have to combine this shampoo with the extreme condition which I failed to purchase and bought the regular total 5 conditioner instead and I'm sorry I did. I needed more conditioning than that. But I do recommend highly using this line but make adjustments and your hair may do very well with the conditioner and you may not need the mask. Hoping to get samples like I said because I simply can't invest in more hair care without trying first. SHAMPOO LOVE IT
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Reseña crítica más útil
3 de 5 estrellas.
TRIED IT DISAPPOINTED;
hace 9 años
Iused theshampoo&conditioner ( 2 times w/ 5 min . leave in ofconditioner; cool waterrinse...Hair was dry& dull; NO SHINE; got betterresultsfrom SUAVE coconut oil products @ half he price& only a 3 min. leave in of conditioner
20 personas han encontrado útil esta información
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1 a 8 de 432 Reseñas.
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Reseña1
Voto1
1 de 5 estrellas.
Scent changed, change it back please
hace 26 días
It’s been a year since the scent has changed for this shampoo and conditioner. PLEASE change it back to the previous scent. Nobody likes it. It’s too strong and doesn’t smell good. Nobody wanted you guys to change the scent so why did that even happen in the first place? This shampoo and conditioner used to sell out and now it just sits on the shelves. Change it back please. Get all of these complaints sent to the right people who will actually change it back.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Respuesta de Loreal:
hace 25 días
LeCare
Hi. Thank you for reaching out to L'Oreal and sharing your comments on the Elvive Total Repair 5 Repairing Shampoo & Conditioner. Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate you sharing your experience. We will be passing on your comments to others in our team. We hope you continue using our products!
Reseña1
Voto1
1 de 5 estrellas.
Hate the new smell.
hace un mes
I have been using this shampoo for 13 years. I love what it does for my hair. Now I can no longer use it. I do not like strong smells. I get headaches from them. Now after 13 years have to go find another shampoo because of scent change.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Respuesta de Loreal:
hace un mes
consumer care center
Hi there Nikki, first, we want to thank you from the bottom of our hearts for your incredible 13 years of loyalty to our Total Repair 5 Repairing Shampoo. Having your trust for over a decade means everything to us, which is why we are truly heartbroken to hear that a recent scent change has forced you to look elsewhere. We hear you completely, and we are so incredibly sorry that the new fragrance is not the sensorial experience we want you to have. We know how stressful it is to have to search for a new hair care routine, especially when you already had a formula that worked beautifully for your hair. We have logged your experience as a priority report with our Research & Innovation team, as hearing how fragrance updates affect our long-term, scent-sensitive consumers is vital to how we develop future products.
Reseñas2
Votos0
2 de 5 estrellas.
I don't care for it
hace un mes
I actually bought it accidently i meant to buy a different Loreal shampoo, this one doesn't smell nice at all compared to the others
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Respuesta de Loreal:
hace un mes
LeCare
Hi Novaleigh! Thank you for sharing how you feel about Elvive Total Repair 5 Repairing Shampoo! Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Reseña1
Votos0
1 de 5 estrellas.
What happened
hace 2 meses
Used this line for years and loved it! Recently since buying the new bottles I’ve experienced HEAVY hair shedding. Nothing else has changed in my hair routine. Since switching to a whole new brand the excessive shedding has stopped. If the formula was changed, please please please change it back.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Respuesta de Loreal:
hace 2 meses
LeCare
Hi DJ88! Thank you for sharing your experience after using Total Repair 5 Repairing Shampoo. We apologize for the inconvenience this may have caused.
Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Ohio
Reseña1
Votos2
EdadDe 35 a 44
1 de 5 estrellas.
New Formula Is a Miss
hace 3 meses
I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Respuesta de Loreal:
hace 3 meses
LeCare
Hi KT926! Thank you for reaching out to share feedback on Elvive Total Repair 5 Repairing Shampoo. We are sorry to hear it does not meet expectations.
We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case # 45648626 when you call.
california
Reseña1
Voto1
EdadDe 45 a 54
2 de 5 estrellas.
pumps on the shampoo bottle, unable to unscrew
hace 4 meses
very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.
Publicada originalmente en Total Repair 5 Repairing Shampoo 28 oz
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Respuesta de Loreal:
hace 4 meses
LeCare
Hi rick67! Thank you for sharing that you have experienced difficulty unlocking the pump dispenser for Total Repair 5 Repairing 28 OZ Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
McAllen Tx
Reseña1
Voto1
EdadDe 25 a 34
5 de 5 estrellas.
Amazing
hace 6 meses
I love the scent it left on my hair. It smells so good and my husband loved it as well.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Reseña1
Votos4
EdadDe 25 a 34
1 de 5 estrellas.
Disgusting Scent. Avoid Product!
hace 6 meses
The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner.
And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand.
To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not.
They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Respuesta de Loreal:
hace 6 meses
LeCare
Hi Caroline2019! Thank you for sharing how you feel about the smell of Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
1 – 8 de 432 Reseñas
