Hi Jeff! Thank you for your interest in our products. We have a toll free number listed on our products and packaging. Please feel free to contact us via that number for questions relating to the use of any L'Oreal product(s).
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
hace 10 años
I do love this shampoo. It works better than my sulfate free shampoo that I haven't touched since I first got a sample of this to try and then bought a bottle of it. 1st thing I noticed was when I used the samples first, I had to double check and make sure I was using the shampoo because I couldn't believe how well behaved and tangle free my hair felt. It felt like a treatment shampoo but unlike anything I have ever used and I have used a ton of products over the years. I have a large basket of hair products sitting there and I chose to use this shampoo. This shampoo is my HG. As for the rest of the line I will review those separately. One little problem is even though this shampoo is wonderful, the extreme hair conditioner is wonderful, regular conditioner in this line not so much, I still don't have enough shine. I do use a leave in and a lightweight oil also from Loreal but I think I have an older version and not the newest version I have seen advertised here on this site. I was trying to get a sample of their glossing system or straight system with no luck. I believe to get the best results with my naturally curly, 1 process coloring now only, and frizziness like crazy I will have to combine this shampoo with the extreme condition which I failed to purchase and bought the regular total 5 conditioner instead and I'm sorry I did. I needed more conditioning than that. But I do recommend highly using this line but make adjustments and your hair may do very well with the conditioner and you may not need the mask. Hoping to get samples like I said because I simply can't invest in more hair care without trying first. SHAMPOO LOVE IT
52 personas han encontrado útil esta información
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Reseña crítica más útil
3 de 5 estrellas.
TRIED IT DISAPPOINTED;
hace 9 años
Iused theshampoo&conditioner ( 2 times w/ 5 min . leave in ofconditioner; cool waterrinse...Hair was dry& dull; NO SHINE; got betterresultsfrom SUAVE coconut oil products @ half he price& only a 3 min. leave in of conditioner
20 personas han encontrado útil esta información
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1 a 8 de 432 Reseñas.
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Reseña1
Voto1
1 de 5 estrellas.
Scent changed, change it back please
hace 25 días
It’s been a year since the scent has changed for this shampoo and conditioner. PLEASE change it back to the previous scent. Nobody likes it. It’s too strong and doesn’t smell good. Nobody wanted you guys to change the scent so why did that even happen in the first place? This shampoo and conditioner used to sell out and now it just sits on the shelves. Change it back please. Get all of these complaints sent to the right people who will actually change it back.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 23 días
LeCare
Hi. Thank you for reaching out to L'Oreal and sharing your comments on the Elvive Total Repair 5 Repairing Shampoo & Conditioner. Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate you sharing your experience. We will be passing on your comments to others in our team. We hope you continue using our products!
Reseña1
Voto1
1 de 5 estrellas.
Hate the new smell.
hace un mes
I have been using this shampoo for 13 years. I love what it does for my hair. Now I can no longer use it. I do not like strong smells. I get headaches from them. Now after 13 years have to go find another shampoo because of scent change.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 28 días
consumer care center
Hi there Nikki, first, we want to thank you from the bottom of our hearts for your incredible 13 years of loyalty to our Total Repair 5 Repairing Shampoo. Having your trust for over a decade means everything to us, which is why we are truly heartbroken to hear that a recent scent change has forced you to look elsewhere. We hear you completely, and we are so incredibly sorry that the new fragrance is not the sensorial experience we want you to have. We know how stressful it is to have to search for a new hair care routine, especially when you already had a formula that worked beautifully for your hair. We have logged your experience as a priority report with our Research & Innovation team, as hearing how fragrance updates affect our long-term, scent-sensitive consumers is vital to how we develop future products.
Reseñas2
Votos0
2 de 5 estrellas.
I don't care for it
hace un mes
I actually bought it accidently i meant to buy a different Loreal shampoo, this one doesn't smell nice at all compared to the others
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
LeCare
Hi Novaleigh! Thank you for sharing how you feel about Elvive Total Repair 5 Repairing Shampoo! Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Reseña1
Votos0
1 de 5 estrellas.
What happened
hace 2 meses
Used this line for years and loved it! Recently since buying the new bottles I’ve experienced HEAVY hair shedding. Nothing else has changed in my hair routine. Since switching to a whole new brand the excessive shedding has stopped. If the formula was changed, please please please change it back.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
LeCare
Hi DJ88! Thank you for sharing your experience after using Total Repair 5 Repairing Shampoo. We apologize for the inconvenience this may have caused.
Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Ohio
Reseña1
Votos2
EdadDe 35 a 44
1 de 5 estrellas.
New Formula Is a Miss
hace 3 meses
I have been a loyal user of this product for every bit of 5 years. I have loved it. However, the recent formula change has been devastating. The smell is absolutely awful. At first I thought I’d accidentally grabbed my husband’s body wash because it smells like a man’s scent. Second, it makes my scalp itch in the worst way possible. Lastly, the build up it leaves is insane. I have NEVER had these issues. This is my third try with this new formula thinking maybe they needed time to get it right but I cannot keep using this bottle and will be throwing it out. I am so disappointed as I loved this shampoo/conditioner.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hi KT926! Thank you for reaching out to share feedback on Elvive Total Repair 5 Repairing Shampoo. We are sorry to hear it does not meet expectations.
We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case # 45648626 when you call.
california
Reseña1
Voto1
EdadDe 45 a 54
2 de 5 estrellas.
pumps on the shampoo bottle, unable to unscrew
hace 4 meses
very dissatisfied this is the second time I've purchased this product with pumps, the shampoo bottles. Unable to unscrew the pumps having to completely takeoff the top to use the product second time this happens.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 4 meses
LeCare
Hi rick67! Thank you for sharing that you have experienced difficulty unlocking the pump dispenser for Total Repair 5 Repairing 28 OZ Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
McAllen Tx
Reseña1
Voto1
EdadDe 25 a 34
5 de 5 estrellas.
Amazing
hace 6 meses
I love the scent it left on my hair. It smells so good and my husband loved it as well.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos4
EdadDe 25 a 34
1 de 5 estrellas.
Disgusting Scent. Avoid Product!
hace 6 meses
The new scent is atrocious, absolutely disgusting in comparison to what it used to be, and my hair feels worse under using this newer shampoo and conditioner.
And trust me, those around you can immediately tell. You’ll have people asking “why did you change shampoos?” even though it should be the same shampoo as always! It’s like using an inferior hair product now! Treat yourself, and find a better product under a different brand.
To put it bluntly, I recommend avoiding L’Oréal until they change it back. Sadly, I don’t think I’ll purchase from them ever again, as it will be a gamble of whether they listened to feedback and the scent is changed back or not.
They’ll respond to our reviews here with a copy and paste message, but nothing will change as long as people buy their products.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
LeCare
Hi Caroline2019! Thank you for sharing how you feel about the smell of Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
1 – 8 de 432 Reseñas
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
hace 10 años
I do love this shampoo. It works better than my sulfate free shampoo that I haven't touched since I first got a sample of this to try and then bought a bottle of it. 1st thing I noticed was when I used the samples first, I had to double check and make sure I was using the shampoo because I couldn't believe how well behaved and tangle free my hair felt. It felt like a treatment shampoo but unlike anything I have ever used and I have used a ton of products over the years. I have a large basket of hair products sitting there and I chose to use this shampoo. This shampoo is my HG. As for the rest of the line I will review those separately. One little problem is even though this shampoo is wonderful, the extreme hair conditioner is wonderful, regular conditioner in this line not so much, I still don't have enough shine. I do use a leave in and a lightweight oil also from Loreal but I think I have an older version and not the newest version I have seen advertised here on this site. I was trying to get a sample of their glossing system or straight system with no luck. I believe to get the best results with my naturally curly, 1 process coloring now only, and frizziness like crazy I will have to combine this shampoo with the extreme condition which I failed to purchase and bought the regular total 5 conditioner instead and I'm sorry I did. I needed more conditioning than that. But I do recommend highly using this line but make adjustments and your hair may do very well with the conditioner and you may not need the mask. Hoping to get samples like I said because I simply can't invest in more hair care without trying first. SHAMPOO LOVE IT
52 personas han encontrado útil esta información
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Reseña crítica más útil
3 de 5 estrellas.
TRIED IT DISAPPOINTED;
hace 9 años
Iused theshampoo&conditioner ( 2 times w/ 5 min . leave in ofconditioner; cool waterrinse...Hair was dry& dull; NO SHINE; got betterresultsfrom SUAVE coconut oil products @ half he price& only a 3 min. leave in of conditioner
20 personas han encontrado útil esta información
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9 a 38 de 432 Reseñas.
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Ohio
Reseña1
Votos4
EdadDe 25 a 34
3 de 5 estrellas.
Product changed
hace 6 meses
This has been my go to shampoo and conditioner for years. I really feel like it helps, but as of late something is different about it. The fragrance of it has most definitely changed and I prefer the original fragrance over whatever this new one is. Really disappointed in the product change, I hope the original comes back.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
consumer care center
Hi Blonde7391, Thank you for sharing your thoughts regarding the Total Repair 5 Repairing Shampoo. We appreciate your comments, and we will be passing this along. Thanks for letting us know!
Houston TX
Reseña1
Votos14
EdadDe 25 a 34
1 de 5 estrellas.
Please go back to the old formula!!!!!
hace 7 meses
PLEASE bring back the old formula/scent. This one is so strong and smells like I’m wearing perfume. It’s hard to go to sleep because this smell is overpowering. I don’t understand the change, it’s not a good change. The other reviewers agree on this. Please listen to your customers and make the change back to the old formula. I’ve use this for 10 years and I’m annoyed I have to search for other shampoos and conditioners now.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
LeCare
Hi Bella! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. The opinions of our customers are important to us when making decisions about our products. We appreciate your comments and will be sharing them with others in our company.
Los Angeles, CA
Reseña1
Votos5
EdadDe 35 a 44
1 de 5 estrellas.
Terrible New Formula and Scent!
hace 7 meses
The new formula and smell is terrible! This seems to be the consensus. Such a shame, I loved this shampoo for years and now I need to find a different product.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 7 meses
LeCare
Hi Disappointed! Thank you for sharing how you feel about the fragrance in Total Repair 5 Repairing Shampoo. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
New Jersey
Reseña1
Votos5
EdadDe 35 a 44
1 de 5 estrellas.
Used to be amazing…
hace 8 meses
I have used this shampoo and conditioner religiously since it launched (13 yrs now? maybe longer) and it was truly amazing. Left my hair healthy, nourished and looking and feeling great. I always buy tons at a time and just had to re-stock for the first time this year and I honestly thought I accidentally bought the wrong one the second I put some in my hand. Everything is different. The smell, how it feels in my hair while washing, how it washes out and most importantly - how my hair came out after blow drying. My hair felt dry, damaged and frizzy after using it. And the smell was SO strong - even while I was trying to sleep, every time I woke up in the middle of the night it was all I smelled. I don’t know why they’d ruin such an amazing product. Please bring back the old formula! Based on all the forums I found and reviews I’ve read, everyone seems to be in agreement you guys need to bring the old one back!!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 8 meses
LeCare
Hi Monica! Thank you for sharing how you feel about Total Repair 5 Repairing Shampoo. We are sorry to hear of the effects you have experienced. Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Greenfield Indiana
Reseña1
Votos2
EdadDe 35 a 44
5 de 5 estrellas.
The best that I have ever had!!
hace 8 meses
I truly want to thank the makers for bringing such a wonderful product to all of us curly girls. I have three different textures in my hair.and after all of the products that hair taken out my hair,or dried it out,I finally tried this system. I am so thrilled to find that my breaking days have ended.the shampoo paired with the conditioner was just want my hair needed.mosisturized,soft to touch again,and less split ends.i found the rinse out and leaving at walmart,and omgoodness I cried after my results after my trim. I just want to say thank you thank you thank you for caring about us little people.the smell is so phenomenal and crisp,no wonder I get people asking what do I have on.its the system.many couldn't believe it.but I will not switch up my products anymore.i have waited 17 years for the best inexpensive product to use.especially paired with castor oil,my hair has grown tremendously better with more vibrance.we are worth it because you all made it so!!!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
New York, NY
Reseña1
Votos4
EdadDe 25 a 34
1 de 5 estrellas.
Awful reformulation
hace 8 meses
I’ve used this shampoo and conditioner for nearly ten years—it was the only shampoo and conditioner I bought. It smoothed and strengthened my hair while giving it incredible shine. However, the most recent formulation is absolutely atrocious. It’s drying and makes my hair break and has an overpowering perfume scent. I don’t write online reviews for anything but am so disappointed and sincerely urging/*begging* L’Oréal to bring back the old formula!
I am now looking into new shampoos and conditioners with similar formulations to the old version, while simultaneously trying to buy any old formulation bottles that I can find. Sigh.
¿Le ha resultado útil?
Respuesta de Loreal:
hace 8 meses
LeCare
Hi Onceloyalrepair5user. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Repairing Shampoo. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #43168221. Please have the product with you when you call. Looking forward to hearing from you!
Louisville KY
Reseña1
Votos0
EdadDe 25 a 34
5 de 5 estrellas.
Excellent Experience
hace 8 meses
my favorite shampoo & conditioner for all around excellent experience and best results using for my hair care routine.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos5
2 de 5 estrellas.
Too much added perfume
hace 9 meses
The new version has a very strong perfume odor. I am sensitive to odors and didn’t think to check the odor level when I saw the new shape of the bottle. I love how it performs on my hair but I now need to find a new shampoo.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Neenie532! Thank you for reaching out to share how you feel about the fragrance in Total Repair 5 Repairing Shampoo. We are committed to bringing our consumers products that meets their needs and expectations. Feedback from our customers is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company.
Reseña1
Votos5
1 de 5 estrellas.
Hate the new formula
hace 9 meses
I used to love this formula and have used it for years. But the new shampoo formula leaves my hair very greasy and my hair has started falling out leaving me with a balding middle part. The smell is bad too. I will have to find a new shampoo now.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Sharmon! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5:30, ET. It would be helpful if you could have the product available and provide us with case #42706562 when you call.
Reseña1
Votos7
1 de 5 estrellas.
Please switch to old formula
hace 9 meses
I absolutely loved this conditioner, I used it for at least 6 years!!! But….the new formula change has completely ruined it for me. I’ve been to stores trying to buy all of what’s left of the old formula. New formula has changed my hair and the scent is definitely not as pleasant( was the first thing I noticed when I used it for the first time). I think I would only buy the old formula again.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Ash789! Thank you for sharing how you feel about Total Repair 5 Repairing Conditioner. Feedback from our customers is important to us when making decisions about our products, and we are committed to bringing our consumers high-quality, innovative products that meet their needs and expectations. We appreciate your feedback and will be sharing it with others in our company.
Dallas, Texas
Reseña1
Votos2
EdadDe 25 a 34
1 de 5 estrellas.
Garbage. Terrible. Made me depressed.
hace 10 meses
Terrible. I have very thick hair and my hair has been falling out in clumps. Stripped of oils, it is so thin and I’m now balding. This has never happened in my life. I hope I recover from this soon. Wish I could give this 0 stars
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Respuesta de Loreal:
hace 10 meses
LeCare
Hi Lnic11! We are sorry to hear about the experience you had with Total Repair 5 Repairing Shampoo. We would like to speak with you directly about it. Please give us a call at 1-800-631-7358, M-F, 9-5, ET. It would be helpful if you could have the product available and provide us with case #42450078 when you call.
North Richland Hills, TX
Reseña1
Votos9
EdadDe 45 a 54
1 de 5 estrellas.
New Formula Change is Drying!
hace 11 meses
Why did you change the formula & scent L'Oréal??!!
I have been using Total Repair 5 for several months & thought I finally found MY shampoo & conditioner to help my damaged, frizzy, dry hair. My hair was finally growing where I had breakage & I attributed it to THIS shampoo & conditioner. Now you have gone and changed it! It's drying out my hair and the scent is awful! PLEASE, go back to the previous formula!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos8
1 de 5 estrellas.
New formula is a disappointment
hace 11 meses
This has been a favorite for years, now I hate it. The new formula is terrible! Smell is horrible, leaves my hair feeling greasy and weighed down. I really hate the change. I’ll miss this product, but there is no way I can use it now. Please consider going back to the formula everyone loved. From the reviews, I’m not the only one feeling this way.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos6
1 de 5 estrellas.
New fragrance made me sick to my stomach!
hace 11 meses
I have been purchasing this shampoo and conditioner for as long as it's been in stores. With the new formula, the fragrance has changed to one that is so overpowering that it's made me sick to my stomach and unable to concentrate. I immediately ran out and bought a completely different brand of shampoo to get rid of the smell. I'm so sad to say that as a long time dedicated customer, I'm out. The fragrance is atrocious.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
NC
Reseñas2
Votos5
EdadDe 45 a 54
1 de 5 estrellas.
Disappointed
hace un año
I have been using Total Repair shampoo and conditioner for over a decade. A couple of years ago they changed it and I was disappointed but got used to the difference. But now this time....it's completely different. I hate this new formula. After 10 years I have had to shop for a different brand. I am disappointed and tired of the changes. You have lost a long time customer!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos6
1 de 5 estrellas.
Bring Back the Original Formula
hace un año
I had used the original total 5 shampoo for year and years and years - with this formula change and scent change, I can no longer use and it does not do my hair justice as it used to. I also do not understand changing the formula without noting this to customers, as well as the name change and the scent as well, as similar to others, I find the scent overwhelming and not for me. I no longer recommend this shampoo, conditioner, or hair mask to friends and am now looking for something new, probably not l'oreal
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos9
1 de 5 estrellas.
It’s been changed and it’s horrible!!!!
hace un año
Horrible! I’d been using this for years and loved it. Recently I used it and it made my hair dry and literally falling. The fragrance has changed and it’s horrible. Definitely returning it. horrible!!!!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos9
EdadDe 25 a 34
1 de 5 estrellas.
Bad new smell
hace un año
I used to love this but the new smell is horrible! It’s pungent and only gets worse the more you smell it. I’ve been using this for 6 years, I’m sad I have to find something new
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos8
1 de 5 estrellas.
Product with a new formula
hace un año
I have been buying this product for over 5 years. I recently bought it and to my surprise the smell was so bad and unpleasant that I went to the store to complain because I thought it was spoiled. I went to another store to buy the same product and the unpleasant smell was the same. I investigated and checked several people complained about the same thing. It is very sad to make such profound changes to a product used in everyday life that affects people's lives. I will have to spend money on buying other brands to see if I can adapt to another one.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos5
EdadDe 45 a 54
1 de 5 estrellas.
The new shampoo smells bad
hace un año
The new shampoo has a very strong and unpleasant smell.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos9
EdadDe 25 a 34
1 de 5 estrellas.
Utterly disappointed in formula change
hace un año
I used to adore this shampoo and conditioner, it was my absolute favorite! It made my hair soft and manageable, the scent was perfect. This shampoo and conditioner was the only one I found that really helped detangle/de-frizz my hair. It was very plush and luxurious while applying. Then they changed the formula without warning. I was running low so I purchased two new pump bottles which was both a disappointing mistake and a waste of money (something that has been tight as of late).The scent is overpowering now; quite artificial. The shampoo makes my hair stringy and the conditioner leaves my hair CRISPY!! Somehow the conditioner manages to be greasy and thin while drying my hair out even more. So upset. I thought I had finally found my golden product.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos11
EdadDe 25 a 34
1 de 5 estrellas.
Perfume in a shampoo bottle.
hace un año
This shampoo used to be fantastic. They must have recently changed it's formula because it smells terrible of perfume and as a person with annoying fragrance irritation I can not used the 2 values size i just bought without swelling up. Womp womp for me I guess but I thought I'd warn others.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Pearland, Texas
Reseña1
Votos9
EdadDe 45 a 54
2 de 5 estrellas.
Disappointed
hace un año
Well, after using the Elvive Repairing shampoo and conditioner that I loved for almost 10 years, y’all decided to change the formula and call it Damage Reversing. I guess I will have to go find a new favorite shampoo, unfortunately, because I don’t like the new smell and it just doesn’t seem to work the same. I guess y’all never heard the phrase, “If it ain’t broke, don’t fix it.” As you can see, Loreal, I’m not the only customer who feels this way. What are y’all going to do about it? I hope you go back to the old formula soon.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Atlanta, GA
Reseña1
Votos9
EdadDe 25 a 34
1 de 5 estrellas.
New scent is awful
hace un año
Used to be mine and my husbands favorite shampoo and conditioner set, and now we are having to find something else! So disappointed by the new formula. I cannot stand the fragrance, and I’m not even someone who’s very sensitive to that kind of thing.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
¿Le ha resultado útil?
Reseña1
Votos9
1 de 5 estrellas.
What happened to the smell??!??
hace un año
Did you recently change the formula? The packaging changed slightly and now the smell is so bad. I tried three times to use it and I am so overcome with such a terrible smell, I can't use it anymore. The smell stays with my hair until I wash it again. I have religiously used this since it first came out. I tried different stores and they all smell the same. I'm truly disappointed.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Reseña1
Votos5
5 de 5 estrellas.
DISCONTINUED - DISLIKE REPLACEMENT
hace un año
DISCONTINUED - I thought I had found my forever shampoo. Even "set it & forget it" by ordering on Amazon subscribe & save. At first, I thought I had received a fake product when Damage Reversing showed up in the black bottle. Completely different fragrance, feel and results. Tried multiple stores, same thing. Called L'Oreal and 1st person assured me that it wasn't discontinued, so I wasted almost 2 hours and a gallon of gas driving around. Called again, and they confirmed that it is indeed replaced with Damage Reversing ceramide version. PLEASE UPDATE YOUR OFFICIAL WEBSITE!! Can't believe I spent my day off being furious about shampoo, wasting time and money. Beyond disappointed it is discontinued. Will not be using the replacement as it's completely different and ineffective. Just returned 4 bottles to Amazon.
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Reseña1
Votos6
EdadDe 35 a 44
1 de 5 estrellas.
👎
hace un año
I thought this would help my hair but no!
I have more knots after using this than i did before. My hair feels dried out and crunchy.
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Reseña1
Votos9
2 de 5 estrellas.
2
hace un año
I have used this product for several years. Up until now, I loved it! Went to the store to purchase more. and to my dismay, found that the base\cap had been changed. It no longer stands up in the shower caddy due to the cap being smaller, It is now top heavy! It also smells terrible! I loved the smell before, now it is a strong perfumy smell. Very disappointed!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Reseña1
Votos11
1 de 5 estrellas.
Horrible New Scent
hace un año
Have used this product for years. Have loved it. But the new scent is awful Like a whole bottle of old man cheap cologne was added. I can't use it. And I can't even give it away! No one else wants it either!
Publicada originalmente en Elvive Total Repair 5 Repairing Shampoo
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Rome,NY
Reseña1
Votos12
EdadDe 35 a 44
1 de 5 estrellas.
Strong odor/makes hair dry
hace un año
I have used this shampoo for years. It was Absolutely the best over many store and salon brands i purchased. Why the change? Now the scent is over powering. Smells like cologne. I can barely stand it shampooing my hair. I have used my new bottle 3 times. From the first wash I noticed it's considerably dry, even after using the power restore as I always do. Why change a product that worked so well? Will not use anymore, hopefully they haven't changed the entire collection. Purchased the dream lengths, hoping I like it. If not... bye elvive!
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9 – 38 de 432 Reseñas
