Hello christie! Voluminous Original Washable Bold Eye Mascara does not claim to be a tubing mascara. If you are looking for a tubing mascara, we suggest checking out our Double Extend Beauty Tubes Mascara. We hope this information is helpful and you give it a try and love your results!
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Blue Beauty- Voluminous Original (Cobalt Blue)
hace 9 años
I am a NYC freelance make-up artist. I have tried a million and one colored mascaras, and nothing has come close to this blue beauty. this Mascara gives my lashes a subtle pop! If your a Blue Mascara Bandit (like me) looking for the next hottest beauty look to steal- Look no further!
59 personas han encontrado útil esta información
Mostrar reseñas:
Reseña crítica más útil
1 de 5 estrellas.
Little product within these days
hace 9 años
I have happily, faithfully used this in waterproof form for YEARS, since I was a teacher, then flight attendant in my twenties through mid-thirties, to now in my sixties. I now find so little in freshly-opened containers that it seems hopeless to continue buying it. I live in a lightly populated western U.S. county, but have purchased it in very populous city drug and department stores trying to make sure it had not been stored overly long. This past year I've found it now contains very little product regardless. What's become of this? I hate that I now have to search for another non-irritating, controllable, waterproof mascara that I can rely upon and apply tastefully in a reasonable amount of time.
74 personas han encontrado útil esta información
Mostrar reseñas:
Imágenes y vídeos de clientes
Filtrar reseñas
- pestañas
- compra
- satisfacción
- volumen
- fórmula
- fórmula
- tubo
- resistencia al agua
Calificación
Edad
Configuración regional
1 a 8 de 1474 Reseñas.
1 – 8 de 1474 Reseñas
Más recientes
Reseña1
Votos0
1 de 5 estrellas.
terrible
hace 3 días
looks like another formula change. so sad that profits outweigh customer satisfaction every time.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 días
consumer care center
Hello! Thank you for sharing your feedback on Original Washable Bold Eye Mascara. We are truly sorry to hear that you are disappointed. Please call us at 1-800-322-2036, so we can make this right!
Reseña1
Votos0
1 de 5 estrellas.
Terrible formula change
hace 11 días
I loved this mascara before the formula change (when it was 5X the volume, not 15X the volume). Now it is goopy, has a terrible odor, and is simply not the same mascara at all! Why did you change a product that people loved before! Please change it back. It seems the consensus is that the formula change is a failure. Will not buy this new product again.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 10 días
LeCare
Hello! Thank you for sharing your feedback on our Original Washable Bold Eye Mascara. We’re sorry to hear that the current formula did not meet your expectations and that your experience has been so different from the version you previously loved. We understand how disappointing that can be. While minor formula changes can occur over time, we always strive to maintain the quality and performance our consumers expect. We have shared your comments regarding the texture and odor with our team, and we appreciate you taking the time to let us know. We hope you continue to explore L'Oréal Paris to find a mascara that is right for you.
Silverdale, WA
Reseña1
Voto1
EdadDe 55 a 64
1 de 5 estrellas.
Terrible! Broke off all my lashes!
hace 30 días
Oh my gosh! I just bought this for a cruise I am currently on! I applied this mascara and my eyes felt irritated and stung a little. When I washed my face that evening my lashes completely broke off. I now have little stub eyelashes left! I am so upset and would give negative stars if I could! Terrible
¿Le ha resultado útil?
Respuesta de Loreal:
hace 28 días
LeCare
Hello! We're sorry to hear about your experience with our Carbon Black Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 46556693. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Brogue, PA
Reseña1
Votos0
EdadDe 55 a 64
2 de 5 estrellas.
Great product but not the color I expected
hace un mes
This product does great with adding length and not clumping. However I was disappointed that the green color is so dark that it appears as black when applied.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara 960 Deep Green
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
LeCare
Hi Lydia! Thank you for sharing that you feel Voluminous Original Washable Bold Eye Mascara, 960-Deep Green, it too dark! Feedback is valuable to us when making decisions about our products. Your feedback is appreciated and will be shared with others in our company for consideration.
Colorado
Reseña1
Voto1
Edad65 o más
1 de 5 estrellas.
Unhappy
hace un mes
agree with the previous customer on this product. I too have used this for years and now find it unsatisfactory....application is time consuming....doesn't apply evenly and clumpy...
how do i get my money back?
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
consumer care center
Hello MartyG, thank you for reaching out about Original Washable Bold Eye Mascara. We are sorry to hear you did not get the results you had expected with this mascara. Please try L’Oréal Voluminous Panorama Washable Mascara, the ultimate tool for achieving thick, fanned-out lashes that make your eyes appear up to 1.4x bigger. No clumping, no smudging, no flaking—just beautifully dramatic lashes that last up to 24 hours. We will be sure to share your feedback and we hope you give it a try!
new york
Reseña1
Votos0
EdadDe 55 a 64
1 de 5 estrellas.
Color was disappointing
hace un mes
I am disappointed in the color, not green at all but black/grayish.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara 960 Deep Green
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
LeCare
Hello! Thank you for sharing your feedback on our Original Washable Bold Eye Mascara in 960 Deep Green. We are sorry to hear the shade was not the green tone you were expecting, and we have shared your comments with our team. We appreciate you taking the time to let us know, and we hope you continue to explore L'Oréal Paris to find a shade you love.
PNW
Reseña1
Votos2
EdadDe 45 a 54
1 de 5 estrellas.
Go Back to the Old Formula ASAP
hace un mes
I have used only this mascara for decades, and my daughters as well. What did you do to this formula? It is absolutely terrible now. It clumps and is impossible to remove now. If I wanted a waterproof mascara, I would buy the waterproof version. With so much push-back, you would be making a good business decision to go back to the former formula. It’s almost like the new Coke debacle. I won’t be wasting my money on this new, terrible version of my once beloved mascara. I am sad and disappointed, and apparently are so many other once loyal users.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace un mes
consumer care center
Hi there Sistermoon, we are truly sorry to hear about your disappointment. Hearing that a once-beloved product no longer meets your needs, especially after decades of loyalty from you and your daughters, is something we take very seriously. Please be assured that your detailed feedback regarding the clumping and removal process is being shared directly with our laboratory and product development teams. We truly value your long-term trust and are committed to listening to our community as we continue to evolve our products.
Reseña1
Votos3
EdadDe 45 a 54
1 de 5 estrellas.
I do not like the new formula
hace 2 meses
I do not like the new formula. It is clumpy & doesn’t wash off as well. I will no longer be buying this product after being a faithful 36 year customer.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
LeCare
Hello! We truly appreciate your remarkable 36-year loyalty to our Voluminous Original Mascara and are so sorry to hear that your recent experience with the formula has not met your expectations. We understand how disappointing it is when a long-time favorite feels different, especially regarding clumping and the ease of removal you have relied on for decades. At L'Oréal Paris, we are committed to continuous innovation, and we have shared your specific concerns directly with our product development team for future consideration. To help you discover a new lash look that provides the bold, clean results you love, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find a new favorite match with L'Oréal Paris!
1 – 8 de 1474 Reseñas
Reseñas
Reseña favorable más útil
5 de 5 estrellas.
Blue Beauty- Voluminous Original (Cobalt Blue)
hace 9 años
I am a NYC freelance make-up artist. I have tried a million and one colored mascaras, and nothing has come close to this blue beauty. this Mascara gives my lashes a subtle pop! If your a Blue Mascara Bandit (like me) looking for the next hottest beauty look to steal- Look no further!
59 personas han encontrado útil esta información
Mostrar reseñas:
Reseña crítica más útil
1 de 5 estrellas.
Little product within these days
hace 9 años
I have happily, faithfully used this in waterproof form for YEARS, since I was a teacher, then flight attendant in my twenties through mid-thirties, to now in my sixties. I now find so little in freshly-opened containers that it seems hopeless to continue buying it. I live in a lightly populated western U.S. county, but have purchased it in very populous city drug and department stores trying to make sure it had not been stored overly long. This past year I've found it now contains very little product regardless. What's become of this? I hate that I now have to search for another non-irritating, controllable, waterproof mascara that I can rely upon and apply tastefully in a reasonable amount of time.
74 personas han encontrado útil esta información
Mostrar reseñas:
Imágenes y vídeos de clientes
Filtrar reseñas
Calificación
Edad
Configuración regional
9 a 38 de 1474 Reseñas.
9 – 38 de 1474 Reseñas
Más recientes
Missouri
Reseña1
Votos5
EdadDe 45 a 54
1 de 5 estrellas.
0 stars Terrible!
hace 3 meses
Hate the new formula. It is thin but goes on clumpy, especially on ends. It does NOT lengthen lashes like it used to. Lashes look terrible and will age anyone 10-20 years. I have used this brand for many years.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
LeCare
Hello! We truly appreciate your longtime loyalty to our Voluminous Original Mascara and are so sorry to hear that your experience with the recent update has not met your expectations. We understand how disappointing it is when a favorite formula evolves, especially when it affects the beautiful, bold look you have loved for years! At L'Oréal Paris, we are committed to continuous innovation, and we have shared your specific concerns regarding the texture and lengthening effect directly with our product development team for their consideration. To help you discover a new lash look that makes you feel sensational, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your next favorite with L'Oréal Paris!
Reseña1
Votos4
1 de 5 estrellas.
Changed formula now sucks
hace 3 meses
I have used this mascara for years. The violet color. I recently bought a new tube and the color has completely changed. It used to be more purple and now it is burgundy with very reddish undertones. Also it now flakes off throughout the day and leaks mascara flakes in my under eye area. I even went out and bought another tube just thinking it was a fluke. I am so sad the formula has changed because now I won’t buy this mascara anymore.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 2 meses
consumer care center
Hello! Thank you for sharing your longtime loyalty to our Voluminous Original Mascara. We are so sorry to hear that the recent update hasn't provided the color or flake-free wear you've loved for years. At L'Oréal Paris, we are committed to continuous innovation, and while minor formula and pigment updates can occur, we have shared your feedback directly with our product development team for future consideration. To help you discover a new favorite that keeps your lashes bold and sensational all day long, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k. We hope you find your perfect lash match with L'Oréal Paris!
Reseña1
Votos5
2 de 5 estrellas.
something is really wrong with this NEW formula!
hace 3 meses
I have been using the Volumizing in black for about 20 years & advised many of my friends to this
because they loved my lashes showing so long as though they were fake and NOW I can't believe they changed the formula. The brush is the same but the mascara is really clumpy when it comes out of the tube even separating the bristles & on my eyes especially on my lower lashes. After buying 3 different tubes from 3 different stores to see if it was the mascara or the date on the tube or something else I have to say they all were the same. I will now be buying another brand.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! We truly appreciate your amazing 20-year loyalty to our Voluminous Original Mascara and for being such a wonderful advocate for our brand. We are so sorry to hear that your recent experiences with the formula have not met your expectations, as we always strive to maintain the high-quality integrity of our most beloved products. While we have shared your specific feedback regarding the texture and clumping directly with our product development team, we understand how disappointing it is to feel you need to look elsewhere. We invite you to explore our other mascara collections or take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k to help you discover a new favorite that gives you those long, sensational lashes you love!
Reseña1
Votos6
1 de 5 estrellas.
New formula.
hace 3 meses
I have used the voluminous mascara for years. The 5x wear. It is now 15x wear, and the application is drier and does not keep the lashes separated. Washing it off is not possible any longer with soap and water. Residue remains on the lashes and under the eye.L’Oreal have made it water resistant. Nothing about these changes are for the better. I will have to change product.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! Thank you for sharing your feedback on the transition from our 5x to the 15x Voluminous formula. We are sorry that the drier application and more resistant wear have not met your expectations, as we always want our products to be easy and comfortable to use. We have passed your comments regarding the removal process and lash separation along to our team for future consideration. We invite you to explore our other washable mascara options to find a formula that removes easily with soap and water just the way you like!
Nc
Reseña1
Votos4
EdadDe 18 a 24
1 de 5 estrellas.
Absolutely awful new formula
hace 3 meses
This used to be the only mascara I would use. It was absolutely amazing. I just bought a bottle because my last one was completely out and I was very sadly disappointed. It is no longer the same formula and is an absolute horror to get off. It’s so flakey and gets in my eyes. I’m absolutely devastated and am too scared to try any other mascaras because I already had my favorite one😭
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! We truly value your longtime loyalty and are so sorry to hear about your experience with the recent changes to our Voluminous Original Mascara. We understand how disappointing it is when a favorite formula evolves, and we have shared your specific concerns regarding the clumping, flaking, and removal process directly with our product development team for their consideration. While we are committed to continuous innovation, we always strive to maintain the high-performance integrity of our most beloved products. To help you discover a new lash look that makes you feel sensational, we invite you to take our Mascara Finder Quiz here: https://tinyurl.com/2yjal84k
Reseña1
Votos5
EdadDe 35 a 44
1 de 5 estrellas.
GO BACK to OLD FORMULA
hace 3 meses
I have been using this same mascara for 26+ years. I used a daily combination of the original (grey tube), the carbon black and the white primer. I SWORE by these and refused to use or even try anything else. I referred so many to try these—and said that they’d never go back to another mascara again. This formula change was an EPIC fail. This mascara is not even close to what it used to be. In fact it doesn’t even deliver OK results. It clumps up horribly, doesn’t give any volume, and drys out so fast. So I’ve now jumped on the list of loyal users who are also searching to find another mascara. L’Oréal you have broken the millions of hearts of those who swore by this mascara. To sum this up—PLEASE go BACK to the old formula.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hi there! We appreciate your 26 years of loyalty and are so sorry for the disappointment caused by our formula update. It is never our intention to break the hearts of our most loyal fans, and we have shared your request to return to the original 5x formula directly with our development team. We understand that finding a replacement after so many years is a journey, and we hope our Mascara Finder Quiz can help guide you toward a new L'Oréal Paris favorite: https://tinyurl.com/2yjal84k. Thank you for being such a wonderful part of our community!
Woodstock va
Reseña1
Votos4
EdadDe 35 a 44
1 de 5 estrellas.
Go back to the old formula.
hace 4 meses
I have used this mascara for years. Whatever this new formula is is absolutely awful. My eyes burn every time I put it on and within minutes, they are watering and causing tears to run out of my eyes and smudge the mascara.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! We're sorry to hear about your experience with our Voluminous Original Washable Bold Eye Mascara. We'd like to speak with you directly. Please call us at 800-322-2036 and provide the case number 45145282. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
Reseña1
Voto3
EdadDe 18 a 24
5 de 5 estrellas.
I love this product it is really amazing
hace 4 meses
it is my go to mascara and it is easy to just throw on and it will stay in place and it is easy to get off too
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Evansville, IN
Reseña1
Votos6
EdadDe 35 a 44
2 de 5 estrellas.
Formula changes makes hard to remove now
hace 4 meses
Used this mascara for 20 years but I am going to have to start using something else. It’s too hard to wash off. It’s more like a water proof mascara now. I thought it was my face wash but I bought two other face washes before I realized that it really just was the mascara. Can you go back to making the old formula? Let us know if so, so we can start buying it again.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hi there! Thank you for being a loyal user for 20 years. We are sorry for the frustration you have experienced with the removal of our updated formula! While we always strive to improve our products, we understand that the new wear-resistant properties feel more like a waterproof mascara to you. We have shared your feedback with our team and recommend trying an oil-based makeup remover for the most comfortable removal in the meantime. We hope you find a new L'Oréal Paris favorite that fits perfectly into your routine!
Kentucky
Reseña1
Votos6
EdadDe 45 a 54
1 de 5 estrellas.
Why change from a good to a bad product??????
hace 4 meses
Well I purchased 10 packs of this for my wife for Christmas. I am now out well over $!00 because the formula has changed and is absolutely nothing like it use to be. Changed from 5x to 15x and I had no idea mascara could change that much. I don't understand why companies change a good product and only seem to make it horrible. If it is to save 10 cent per item in manufacturing I hope it worked out for them because it certainly didn't work out for me. I know a husband probably shouldn't buy a woman makeup but with what my wife has been through in the past 2 years I would do anything to help her. But unfortunately I failed miserably.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
LeCare
Hello! We are so sorry to hear about the experience your wife had with her gift and truly appreciate your thoughtful gesture. It is disappointing when a trusted product feels completely different, and we have shared your feedback regarding the change from 5x to 15x volume directly with our product development team. We value your business and hope that you and your wife continue to explore L'Oréal Paris to find a new favorite mascara that she loves just as much!
Reseña1
Votos7
2 de 5 estrellas.
Used to Be Great
hace 5 meses
I used the Voluminous Carbon Black for many, many years. Unfortunately, the formula has changed and the mascara is no longer what it previously was. It seems "dried" out and flakes terribly. I bought two separate tubes at stores thinking maybe they were old but that wasn't the case. I'll be looking for a new mascara as this product is not for me.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 3 meses
consumer care center
Hi The Mose. Thank you for reaching out about Original Washable Bold Eye Mascara. We are sorry to hear about your experience with this mascara. Your feedback is important to us and we will be sure to share this information with our team.
Reseña1
Votos5
1 de 5 estrellas.
1
hace 6 meses
I used to love this mascara but now it flakes off, clumps and just looks terrible! I don’t know what’s changed 😟
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
consumer care center
We appreciate you taking the time to share your feedback on the Original Washable Bold Eye Mascara. We're sorry to hear it didn't meet your expectations and will pass this information along to our product development team. We hope you'll give our other products a try and find something that works better for you.
Los Angeles, CA
Reseña1
Votos9
EdadDe 35 a 44
1 de 5 estrellas.
PLZ BRING BACK THE OLD FORMULA. THIS SMELLS TOXIC
hace 6 meses
I have used this mascara for over 20 years now. I have tried every mascara on the market and this was my holy Grail. I am so so so disappointed that they have changed the formula. I can no longer use this brand or mascara because this new formula smells like gasoline, burns my eyes, it clumps, flakes all over my face, and inside my eyes, which irritates it, when I try to wash it off, it doesn’t come off and it flakes even more. I hate the waterproof formula and this is worse than that now my eyes become red, swollen and watery. They have ruined a perfectly good mascara. Have you never heard of the saying “if it ain’t broke, don’t fix it” I cannot believe you guys would change up a cult favorite on us like this. PLEASE go back to the old formula. PLEASE LISTEN TO YOUR CUSTOMERS. WE ARE ALL REVIEWING THE SAME THING AND SAYING THE SAME THING. This complaint is also all over Reddit forums and make up forums.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
LeCare
Hi Tin r. ! We are sorry to hear about the experience you had with Original Washable Bold Eye Mascara. We would like to speak with you directly about it. Please give us a call at M-F 9:00 am – 5:30 pm ET, M-F 9:00 am – 5:30 pm ET for assistance and provide the case number 44033003. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Pennsylvania
Reseña1
Votos4
EdadDe 45 a 54
2 de 5 estrellas.
Pleased, then disappointed
hace 6 meses
I used to love Loreal Voluminous mascara but stopped using it over 8 years ago because of the parabens in it, which are known to disrupt the endocrine system. I was very pleased recently to discover that the formula had been updated to remove the parabens and eagerly purchased a tube. However, unfortunately, in just the first week, I counted 5 eyelashes that fell out while trying to remove the mascara. It is too difficult to remove. I am 53 and my lashes are getting more sparse in general, so I cannot afford to lose eye lashes at that rate. I need to stop using this mascara once again. Too bad.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
LeCare
Hi Kim B! Thank you so much for sharing your feedback about the Original Washable Bold Eye Mascara. We are disappointed to hear that you were not impressed with the results you have gotten with your recent purchases. We want to understand what happened just as much as you do. If you would like to speak to us directly about your recent purchase, give us a call at 1-322-2036 M-F 9:00 am – 5:30 pm.
New Jersey
Reseña1
Votos8
EdadDe 35 a 44
1 de 5 estrellas.
The new formula is TRASH!
hace 6 meses
OMG! It has been my favorite mascara for over 20 years! And now? THEY CHANGED THE FORMULA! WHY? I LOVED this product so much! This is really disappointing that all the Loreal products that I like for decades, they suddenly change their formula and turn them into a trashy product! It’s not the original mascara anymore! Why would they change an amazing product? I lost all my lashes since using this new formula! It’s sticky and impossible to remove even with makeup remover! It pulls out all your lashes! DON’T BUY! DON’T WASTE YOUR MONEY ON THIS NEW FORMULA!
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
LeCare
Hi Coline! Thank you for giving our Original Washable Bold Eye Mascara a try! We apologize that you did not end up liking this product and appreciate you sharing your experience! Feedback from our consumers is very important to us and helps us improve all of our products! We appreciate the opportunity to be of service and hope you will continue to use our products with complete confidence and satisfaction !
Arizona
Reseña1
Votos6
EdadDe 45 a 54
1 de 5 estrellas.
Not happy with the new formula
hace 6 meses
Please! Please bring back the original formula. I been loyal to this mascara for over 30 years and whatever changes you guys made is not good. I hope you consider all the reviews to make the changes needed for your customers.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
LeCare
Hi Lizzy.. Thank you for reaching out about Original Washable Bold Eye Mascara. We are sorry to hear this mascara fell short of your expectations. We aim to provide the highest quality products to our consumers, and we will gladly pass your comments along to our team. It is our hope you can explore our current selection of mascara and find one you fully enjoy !
Boston,MA
Reseña1
Votos9
EdadDe 55 a 64
1 de 5 estrellas.
Poor results and almost impossible to remove.
hace 6 meses
This Voluminous Original in Black 305 is very hard to get off the eyelashes. I just opened a brand new tube, and the performance is abysmal: no volume whatsoever. Ideally, I’d like to send it back to L’Oreal, because they should be the ones responsible for recycling this hot mess. Never again.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 6 meses
consumer care center
Hi there! Thank you for reaching out about our Original Washable Bold Eye Mascara. We are truly sorry to hear about your extremely disappointing experience with our Voluminous Original in Black 305 mascara, especially with a brand new tube. It's clear this product did not meet your expectations for volume and created significant frustration with its removal. We understand completely how disheartening it is when a product performs so poorly, and we sincerely regret that it turned out to be such a "hot mess" for you. Your feedback, particularly regarding the difficulty of removal and the lack of volume, is incredibly important to us. We truly value your past loyalty and are genuinely sorry to lose you as a customer.
Reseña1
Votos10
1 de 5 estrellas.
Thumbs down
hace 7 meses
Horrible from the beginning to the end of the day. Gloopy, gloppy when applying and flaking, smudging when the day is done. Applicator is too bendy and brush bristles are too short. Don't waste your money. Totally disappointed in this product.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara 960 Deep Green
¿Le ha resultado útil?
Respuesta de Loreal:
hace 7 meses
LeCare
Hi Not provided! Thank you for giving the Original Washable Bold Eye Mascara 960 Deep Green a try! We are very sorry that this product did not meet your expectations. We appreciate your honest feedback. Your comments will be shared with the rest of our team. We are committed to bringing our consumers high quality, innovative products that meet their needs and expectations.
Anónimo
Fort Wayne, IN
Reseña1
Votos2
EdadDe 55 a 64
5 de 5 estrellas.
Makes my blue eyes pop!! Fabulous product!!
hace 7 meses
This is the only mascara I wear!!!
I get lots of compliments on it!
I've worn blue mascara for years but this one really sets my blue eyes off and enhances them.
It's on my Amazon subscription so I don't run out!!
Best mascara!! My favorite!!!
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara 900 Cobalt Blue
¿Le ha resultado útil?
Reseñas2
Voto1
EdadDe 45 a 54
5 de 5 estrellas.
Very pleased
hace 8 meses
I am very, very happy with this. My lashes look perfect. Fluffy, defined, and fanned out. I don't notice quite as much irritation from this mascara as I do some others. However, when I try to remove this, I sometimes lose lashes, and that is concerning. I wish there were a way to mitigate this.
This mascara is also easy to apply, and that's a very important factor when I choose a mascara.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Reseñas2
Votos13
1 de 5 estrellas.
Flakes off and impossible to remove
hace 9 meses
Bring back the old formula. I have been a loyal customer for almost 30 years. The mascara is now impossible to get off my eyelashes. I actually thought that I accidentally bought waterproof mascara. Nope! I have tried several different eye makeup removal methods and plain soap and water. Nothing works. The mascara also flakes everywhere. It irritates my eyes and forget being able to wear contacts with it. I am so sad but I will have to change to a different brand.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Aggietwin1979. ! We are sorry to hear about the experience you had with Original Washable Bold Eye Mascara. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036, M-F 9:00 am – 5:30 pm ET for assistance and provide the reference number 42608602. It would be helpful if you could have the product available when you call. Looking forward to speaking with you
Reseña1
Votos12
1 de 5 estrellas.
Bring back the old formula!!!
hace 9 meses
I’ve been using this mascara since I started wearing mascara 15 years ago. I just bought a new tube and feel completely betrayed as they have changed the formula that I have come to rely on. Someone please let me know when they bring back the old formula, and in the mean time I’ll be looking for a new mascara :(
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Betrayed. There ! Thank you so much for sharing your experience with our Original Washable Bold Eye Mascara. We are sorry to hear that this product did not meet your expectations. Feedback from our consumers are important and helps us improve our products. We will share this with our teams and we hope that you will continue to try and use our products with satisfaction in the future.
Reseña1
Votos0
3 de 5 estrellas.
Great color, weird scent.
hace 9 meses
Love the color!! Not quite as voluminous as I'd hoped unless I apply 2 coats. But the smell! Is there perfume in it?? That's all I can smell when I wear it, and I'm not usually sensitive to smells except tobacco & lavender.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara 970 Deep Violet
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi there VIOLET KJP! Thank you for sharing your comments on the Original Washable Bold Eye Mascara 970 Deep Violet. We are so sorry to hear that the scent was too strong for you. Feedback from our consumers is very important to us and helps us improve all of our products !
Reseña1
Votos10
EdadDe 45 a 54
1 de 5 estrellas.
Sucks
hace 9 meses
I’ve used this mascara since 1995. My most recent purchase Is very notably not the same. It’s awful. It hardly lengthens and it too wet and makes my lashes stick together. This is the opposite of how it used to work. This new formula sucks.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi there Steph. Thank you for sharing your experience with the Original Washable Bold Eye Mascara. Steph so sorry to hear that you did not see the results you have come to expect with this mascara. It should deliver clump free length and come off with soap and water. We will share this information with our teams and we hope that you will continue to explore our products with satisfaction in the future.
Reseña1
Votos7
Edad65 o más
1 de 5 estrellas.
Gummy and not easily removable
hace 9 meses
I’ve loved and used L’Oréal voluminous original for years but they have changed their formula. Now it’s gummy and I’m disappointed with it. Please change it back
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi NMcD. We appreciate you providing us with your honest feedback on the Original Washable Bold Eye Mascara. We will be passing this valuable information on to the rest of our team as we are always looking for ways to improve our products. We hope you will continue to explore our products with confidence in the future.
Reseñas2
Votos8
1 de 5 estrellas.
Bring back the old formula!
hace 9 meses
I’ve used this product for decades, but have now switched to another brand. I’m not sure what happened to this formula, but it now flakes and is difficult to remove. I used to recommend it to others, and I’ve had many compliments on the length and fullness of my lashes. I’m sad that L’Oreal decided to change the formula, as I’m no longer a fan of this product.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 9 meses
LeCare
Hi Suzy Q 2 ! Thank you for sharing your experience with our Original Washable Bold Eye Mascara. Original Washable Bold Eye Mascara sorry to hear that you don't love this product ! Feedback from our consumers is very important to us and helps us improve all of our products. We hope you will continue to explore our products with complete confidence and satisfaction.
Reseña1
Votos4
3 de 5 estrellas.
Formula change or something
hace 10 meses
I have used this product for years.. that said, they have changed the formula... its almost tubing like and I absolutely hate it... please bring back the original! Or the last formula... I have tried 3 since giving away my last tube of this... and nothing is as good!
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 10 meses
LeCare
Hi Sam2011 ! Thanks for reaching out. We are disappointed to hear that our Original Washable Bold Eye Mascara did not meet your expectations. We appreciate you providing us with your honest feedback and will be passing this valuable information on to the rest of our team as we are always looking for ways to improve the performance of our products. We hope you will continue to explore our collection and give our products another try !
Reseña1
Votos11
EdadDe 55 a 64
1 de 5 estrellas.
HORRIBLE MASCARA now.
hace 10 meses
After years of using the original Voluminous mascara and loving not only how great it looked, but thee compliments I received, I'm extremely disappointed in the new formulation. It is total junk and I'll be spending my money elsewhere and happily paying much more for GOOD washable mascara. There is nothing washable about this paste in a tube! You have foolishly alienated faithful followers and it will eventually catch up to you in profits.
The only positive reviews I'm see for this were all given incentives. GO back to the REAL original formula.
*** SHAME ON YOU! ***
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 10 meses
LeCare
Hi Very Disappointed ! Thank you for giving our Original Washable Bold Eye Mascara a try ! We apologize that you did not end up liking this product and appreciate you sharing your experience ! Feedback from our consumers is very important to us and helps us improve all of our products ! We appreciate the opportunity to be of service and hope you will continue to use our products with complete confidence and satisfaction !
Reseña1
Votos10
1 de 5 estrellas.
Sorry I bought this
hace 11 meses
I've been using this mascara for years, and didn't realize they reformulated it. It flakes even when I just put it on, and the flakes get in my eyes - I consider this a health hazard. Plus, something in it makes my eyes burn. I bought this in a two-pack, and it will just go to waste. Wish they still made the old version - it was great.
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 11 meses
LeCare
Hi Melisma. ! We are sorry to hear about the experience you had with Original Washable Bold Eye Mascara. We would like to speak with you directly about it. Please give us a call at 1-800-322-2036, M-F 9:00 am – 5:30 pm ET for assistance and provide the reference number 41906994. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
Memphis, TN
Reseña1
Votos10
EdadDe 25 a 34
1 de 5 estrellas.
Revert back to the old formula!!!
hace 11 meses
Have you changed the formula back yet? As you can see by all of the negative reviews, it was a detrimental mistake to change formula when you have had loyal customers for 20+ years. Now we are all spending money on other brands trying to find our new holy grail mascara when I could have just continued to purchase my monthly tubes of voluminous!! LISTEN TO THE REVIEWS, CHANGE IT BACK!!! I won't be purchasing ANYTHING from Loreal until you fix this horrible mistake!!!
Publicada originalmente en Voluminous Original Washable Bold Eye Mascara
¿Le ha resultado útil?
Respuesta de Loreal:
hace 11 meses
LeCare
Hi Britt ! Thank you for giving our Original Washable Bold Eye Mascara a try ! We apologize that you did not end up liking this product and appreciate you sharing your experience ! Feedback from our consumers is very important to us and helps us improve all of our products ! We appreciate the opportunity to be of service and hope you will continue to explore our products.
9 – 38 de 1474 Reseñas
