Hi Reenie74! We apologize you were not satisfied with the results you achieved with Excellence Universal Nudes, 7N-Natural Dark Blonde. We know how disappointing it can be to look forward to a new application of color only to find that your results are not what you expected.
We are always looking for ways to improve our products. Your comments will be passed along to others in our company for consideration. For further assistance please reach out to us at the 800 number on the box.

Hi DeeR, We know how disappointing it is when your favorite product or shade is discontinued. We suggest trying Excellence Creme #7 Dark Blonde. For additional help please call L'Oréal @ 800-631-7358. Thanks for your interest in L'Oréal!

Hi there! While every ingredient we use in our products is evaluated for safety, we do not specifically test our products on women who are pregnant or nursing.

L'Oréal Paris ensures there is substantial information supporting the safety of our products when used as directed by consumers. However, as there could be certain ingredients that physicians may not recommend for use during pregnancy and nursing, we always recommend that you discuss this with your physician and follow their advice.

Thank you for choosing L'Oréal Paris products!

Hi there! The shampoo provided in the L'Oréal Paris Excellence Universal Nudes hair color is not sold separately. We recommend trying the L'Oréal Paris EverPure Deep Nourish Shampoo as an alternate product. Thank you for choosing L'Oréal Paris products!

Hi There, Unfortunately, we do not sell the kit components separately. However, our Elvive Color Vibrancy Protecting Conditioner would be the closest conditioner! We thank you for your interest in L'Oréal!

L'Oréal Paris is dedicated to rigorous standards of manufacturing excellence that result in the highest product quality. The products we sell meet the most stringent standards for safety. Consumer safety is paramount and we allow no compromise on this issue. All the ingredients we use in a product are listed on the package or the label of the product itself. For products too small to accommodate this list, a separate ingredient list is available on the display unit in the store or on our website here: https://tinyurl.com/23lqduqh for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.

Based on the information you have provided us, we recommend waiting at least two week after the application of keratin, relaxers or straighteners to apply any hair color. During this time frame it is completely safe to use our Universal Nudes Excellence Cream with or with out sulfides or sulfates. We hope this information is helpful and that you continue to enjoy using our products and if you have any further questions please reach out by calling 800-322-2036 M-F 9:00am - 5:30pm ET using reference # 32686517. XOXO

Hello Gerri! Thank you for your interest in our Excellence Universal Nudes. We typically do not recommend mixing our shades since we cannot guarantee what the color result will be. However, we would be happy to help you choose a suitable shade for your hair. Please call us at 800-322-2036 M-F 9:00 am – 5:30 pm ET for further assistance or Live Chat us on our website!

Hello nettyGma. We appreciate your interest in our Excellence Universal Nudes. At this time we only have the Nude tones and no Auburn shades in this line. We suggest looking at our Excellence Creme in the shade 6R for a light Auburn. We thank you for reaching out and hope that you find your favorites.

Hello Jules7. Thank you for your interest in the Excellence Universal Nudes. Our Excellence Universal Nudes can be applied on color-treated hair. However, highlights on color-treated hair may be less visible. We recommend performing a strand test first to see if your are satisfied with your color results. We hope this information is helpful.

Hi Shauna, Thank you for your interest in Excellence Universal Nudes 9N contains a 20 volume developer.